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Customer Service Executive

7 months ago

Jakarta, Indonesia exabytes Full time

**GROW your career with Exabytes**:
We’re a company that is growing rapidly by the day, nurturing and grooming our team to achieve their career dreams. We are constantly on the lookout for exceptionally talented and passionate individuals to join our big family. If you’re one who is passionate, hardworking with drive, and wants to advance your career, there’s no better home for your potential than Exabytes

**Customer Service Executive**:

- Full-time
- Entry level
- Experience 1 Year
- Hiring 1 Person
- Yogyakarta

**Responsibilities**:

- Online LiveChat according to schedule
- Working on Ticket Support on Freshdesk
- Doing Bank Payment Verification
- Working on PayPal payment
- Approve Pending Orders / Pending Service Activation
- Canceling Service for Orders that the client does not respond to

**Requirements**:

- At least 1 Year(s) of working experience in related field is required for this position
- Bachelor Degree from any study, Preferably Marketing or IT
- Excellent in English
- Proven experience as an customer service
- Excellent communication/presentation skills and ability to build relationships
- Ability in using Excel
- Well Disciplined / Well Organized, Excellent Follow up skill
- Knowing about the Domain, Hosting/Server, Website sales is an advantage
- Willing to do shifting and conducting overtime as needed

**Working conditions**:
Must be based in Jogja or willing to be relocated to Jogja
Work From Home allowed (after the probationary period)