Spa Assistant Manager

2 months ago


Denpasar, Indonesia Lumeira Social Wellness Complex Full time

**Job Title: Spa Assistant Manager**

**Location**: Lumeira Wellness Complex, Bali**

**Position Overview**:
Lumeira Wellness Complex is seeking for an experienced Spa Assistant Manager who will be able to oversee all aspects of spa operations at Lumeira Social Wellness Complex in Bali. Strong leadership, organizational skills, and a passion for delivering exceptional customer service is expected. Manage a team of spa professionals, ensure smooth day-to-day operations, drive marketing initiatives, handle administrative tasks, manage finances, and maintain high standards of customer satisfaction and lead to a profitable operation

**Operational**
- Develop and implement standard operating procedures and task breakdown within Spa operations to optimize efficiency and achieve guest satisfaction.
- Supervise day-to-day spa operations, including relevant health, and licensing regulations, cleanliness, safety, and other aspects compliance.
- To be a flexible and adaptable member of the Senior Management team, working together with other Managers as a team player to achieve the aims and profile required for the business.
- To fulfil all management duties within the Spa areas pertaining all tasks required by the business.

**Marketing**
- Create and develop strategic growth plans for your department to include active marketing strategies specifically to maximize treatment and retail sales, to include data base letters for regular mail shots and joint design of promotional materials.
- Collaborate with the marketing team to create promotional campaigns, social media content, and advertising materials.
- To proactively drive and sell treatment space, leading the ideas for specific out-reach to ensure pro-active sales.

**Customer Service**
- Ensure high levels of customer satisfaction by delivering exceptional service and responding promptly to inquiries and feedback.
- Deliver exceptional customer service by addressing guest concerns, resolving issues promptly, and ensuring guest satisfaction throughout their spa experience. Anticipate guest needs and provide personalized recommendations to enhance their visit.
- Address any customer concerns, feedback and complaint alike promptly and professionally, and address the matters to operations manager

**Administration**
- Monitoring key performance indicators (KPIs), analysing data, and evaluating the effectiveness of operational strategies to drive continuous improvement and achieve business objectives.
- To understand, manage, and handle and the spa treatments booking system and software systems in which are being placed to ease the spa administrations.
- Oversee treatment scheduling, reservations, and appointment management systems.

**Financial**
- To produce revenue result and business development reports for weekly presentation and meeting to the Operations Manager/ Director/ owners as applicable.
- Monitor revenue, expenses, and financial performance and suggest Implementation of pricing strategies and promotions to maximize revenue.
- Identify opportunities to upsell spa services, products, or memberships based on guest preferences and needs. Provide information about additional treatments or enhancements to enhance the guest experience.

**Personnel**
- Assist in the process of recruitment, train, Lead and manage team of spa therapist, providing guidance, and support to ensure alignment with organizational goals and objectives.
- Ascertain all staff within Spa being scheduled appropriately and their rostering plan being advised in timely manner
- To organise all relevant external and internal training as and when required and to conduct periodical assessment / appraisal for Spa Therapist team.

**Job Types**: Full-time, Contract
Contract length: 12 months

Expected Start Date: 10/01/2024


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