Software Support Consultant

2 weeks ago


Surabaya, Indonesia PT Weefer Indonesia Full time

Menyediakan konsultasi teknis dan dukungan kepada klien terkait penggunaan dan pemeliharaan perangkat lunak perusahaan.
- Menganalisis masalah yang dihadapi oleh klien dan memberikan solusi yang efektif dan efisien.
- Memberikan pelatihan kepada pengguna akhir dan tim internal klien tentang cara menggunakan perangkat lunak secara efektif.
- Mengembangkan dan menyampaikan materi pelatihan, termasuk dokumentasi dan panduan pengguna.
- Mengidentifikasi, menganalisis, dan menyelesaikan masalah teknis yang muncul dalam penggunaan perangkat lunak oleh klien.
- Melakukan eskalasi masalah ke tim pengembangan atau manajemen jika diperlukan.
- Bekerja sama dengan tim pengembangan untuk menyarankan peningkatan fitur atau modifikasi perangkat lunak berdasarkan umpan balik dan kebutuhan klien.
- Membuat custom script atau modifikasi menggunakan SQL Server atau VB.net untuk memenuhi kebutuhan spesifik klien.
- Menyusun dan memelihara dokumentasi teknis yang lengkap dan akurat untuk mendukung aktivitas klien dan tim internal.
- Menyediakan laporan terperinci tentang masalah dan solusi yang diterapkan.


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