Customer Success Manager

3 weeks ago


Jakarta, Indonesia Disprz Full time

About disprz

Disprz is a Series B funded enterprise SaaS company in the learning & skilling space. Our one-stop AI and cognitive science-based learning and skilling suite, we help organizations unlock their teams’ potential.

Joining disprz means collaborating with 250+ innovative minds and becoming a part of the booming, agile, fast-paced, and most purposeful skilling environment.

200+ companies including industry leaders across the globe trust us to provide learning and development opportunities to their employees. We are also proud of the fact that we help uplift the lives of more than 1.5 million users across 135+ countries, professionally.

Being recognized as a minicorn by Tracxn, we are truly humbled by our growth over the past years as we accelerate to the future.

In short, we love creating great products. We have fun while fostering them. Getting the best salary in the industry also comes as an added perk We are certain that joining disprz will open up a stream of opportunities for you.

About the Role:
Disprz is seeking a Customer Success Manager who can manage a large customer base in the SEA region build good relationships and enhance and evaluate Customer needs. Acting as a point of contact and making sure that the interaction with customers is effective while onboarding, problem-solving, retention, and providing a Good Customer Experience

Responsibilities (not exhaustive)
- Providing initial, ongoing, and refresher training to customer stakeholders
- End to End understanding of Customer Lifecycle management
- Have knowledge of product Implementation
- Hand-holding the users (particularly the administrator) and assisting them in effective usage of the platform and acting as their go-to-person for doubts on the product
- Gathering customer data were required to support implementations
- Acting as the bridge between the Disprz Product / Engineering team and the customer or channel partner
- Reporting issues faced by the users to the Product / Engineering team
- Managing customer expectations around delivery times for product fixes and enhancements
- Conducting periodic dipstick with users to proactively monitor product satisfaction
- Monitoring product usage encouraging customers to increase usage where there is scope for improvement

Required skillset
- Minimum 5 - 8 years - in B2B enterprise experience in Customer Success portfolio from SAAS background
- Attention to detail and zeal to get to the grass-root level to fix an issue

Location: Jakarta, Indonesia

Salary Range: USD 2000 - 2500 / month

Pay: Rp30,000,000 - Rp37,000,000 per month

Application Question(s):

- Are you based in Jakarta, Indonesia?



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