IT Specialist

**Job Description**:
**Key Activities**

**_
IT Functions_**
- Provide IT support and resolve issues to the end user’s satisfaction
- Service and fix equipment, including printers, projectors and networks
- Ensure each workstation has all necessary devices and additional specialized equipment
- To arrange workplace for new staff including the PC installation with all necessarily programs
- Maintaining of sufficient stock of maintenance devices, printer and scanner consumables (including storage of toner cartridges and other technical devices, etc.)
- Keeping server room reasonably tidy, secure and free from unused devices or furniture
- Full support in case of power or internet cut offs, contacts with suppliers and/or landlords
- Maintain inventory of all equipment and software
- Responsible for all devices that should be returned to the Company (laptops, tablets, cell phones etc.) by the leaving staff
- Assistance with IT and technical devices selection and order
- Responsible for proper recycling of all IT and other office equipment
- Preparation of certain statistical materials and reports upon request
- Keeping information confidential
- Log all tickets in ITSM tool
- Ad-hoc tasks assigned by Line Manager or Office Manger

**To Succeed in the Role, You Should Have**:
**Knowledge**
- Strong Microsoft Windows installation, usage and troubleshooting knowledge
- Knowledge of Lotus Notes environment is an advantage
- Knowledge of computer hardware, PC software, IT standards and principles, security rules and recommendations
- Windows server and Active Directory knowledge
- ITIL processes as Incident management and Service Requests fulfillment

**Skills**
- English language skills both oral and written
- Self-starter who can interact well with other departments
- Time management skills

**Experience**
- Supporting Microsoft products and other software in MS Windows environment
- Working in Service Desk environment, providing first level support to the users
- Working in Multilanguage environment
- Following Service Management processes, using ITSM tools e.g. trouble ticketing, chat and remote access SW

**We Are Looking for a Person With**:

- Positive ‘can-do’ attitude, tireless problem solver, easy to adopt to changes
- Ability to manage multiple tasks in parallel
- Ability to work with mínimal supervision in complex environment
- Meeting deadlines
- Teamwork player.
- Communicative.
- Willing to learn.
- Self motivated.
- Excellent attention to detail.
- Good communication skills.
- Critical thinking.

**What we offer**:

- Opportunity to work in an international environment.
- Diverse & Inclusive culture.
- Learning and training opportunities for growth.
- Dedicated Employee Engagement Activities.