L&d Manager

3 weeks ago

Surabaya, Indonesia Marriott International, Inc Full time

**Additional Information**
**Job Number**25037160
**Job Category**Human Resources
**Location**Aloft Surabaya, One Marriott Drive, Surabaya, Indonesia, Indonesia
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management

**JOB SUMMARY**

Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.

**CANDIDATE PROFILE**

**Education and Experience**
- 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.

OR
- 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.

**CORE WORK ACTIVITIES**

**Administering Employee Training Programs**
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.

**Evaluating Training Programs Effectiveness**
- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs.

**Developing Training Program Plans and Budgets**
- Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Establishes guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

**Managing Training Budgets**
- Participates in the development of the Training budget as required.
- Manages budget in alignment with Human Resources and property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
- Utilizes P-card if appropriate to control and monitor departmental expenditures.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Aloft, we aren’t your typical hotel—but we aren’t too cool for school either. We’re here to be our guests’ launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they’re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We’re looking for confident self-expressers who aren’t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join

  • Learning & Development Manager

    2 weeks ago

    Surabaya, Indonesia EP Hunter Full time

    Salah satu klien kami yang bergerak dibidang _**Food & Beverage**_ yang berlokasi di **Surabaya**, saat ini sedang membutuhkan posisi **LEARNING & DEVELOPMENT MANAGER** dengan kualifikasi sebagi berikut: **Kualifikasi**: - Min. Pendidikan S1 Psikologi, Manajemen SDM / BISNIS - Bepengalaman min. 7 tahun pada bidang yang sama - Memiliki pengalaman sebagai...

  • R&d/project Engineer

    7 days ago

    Surabaya, Indonesia PERSOLKELLY Indonesia Full time

    2-8 years of working experience of product development/ quality or production engineering - Good command of both written and spoken English, Chinese and/or Indonesian - Knowledge about furniture/ solar lamp is preferable PERSOLKELLY is one of the largest recruitment companies in Asia Pacific providing comprehensive end-to-end workforce solutions to clients,...

  • R&d/project Engineer

    7 days ago

    Surabaya, Indonesia PERSOLKELLY Indonesia Full time

    **Location**: - Surabaya- Surabaya**Work Type**: - Full Time- 2-8 years of working experience of product development/ quality or production engineering - Good command of both written and spoken English, Chinese and/or Indonesian - Knowledge about furniture/ solar lamp is preferable - PERSOLKELLY is one of the largest recruitment companies in Asia Pacific...

  • Boutique Manager

    1 week ago

    Surabaya, Indonesia LUXASIA Full time

    L Beauty is a joint venture between LVMH Fragrances & Cosmetics and Luxasia for the distribution and business development of some of its Beauty brands in South East Asia. The portfolio of L Beauty comprises of Benefit Cosmetics, MAKE UP FOR EVER, Fresh and Parfums Christian Dior. **Responsibilities**: Develop business strategies to raise our customers’...

  • Sales Manager

    1 day ago

    Surabaya, Indonesia Jiva Agriculture Full time

    Commercial Agriinput**Sales Manager**: - Surabaya,East Java - Full Time - General Overview- The Sales Manager owns and manage daily sales operations in the assigned locations and supervises sales team to enable them to meet targets on the field, This position will directly report to the Branch Manager.- Roles and responsibilities- Responsibility to manage...

  • Gm - Managed Hotels (Wyndham Surabaya

    3 days ago

    Surabaya, Indonesia Wyndham Destinations Full time

    **Put the World on Vacation** At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel...

  • Part Time Book Keeper Required for Cosmtic Home

    1 week ago

    Surabaya, Indonesia Bali Spa Nature Full time

    AROUND 24 HOURS A WEEK - FLEXIBLE HOURS (SUITABLE FOR WORKING PARENT) SALARY WILL BE DISCUSSED IN INTERVIEW Below are some of the task required and are an advantage and essential. - Recording keeping daily - Debt and Credit Management - Payroll Management - Reconciliation Bank Statements - P and L - Calculate and prepare tax report **Salary**: Rp2,000,000...

  • Restaurant Area Manager

    3 weeks ago

    Surabaya, Indonesia Expat. Roasters Full time

    **Job Descriptions** - Oversee the operations of 4 outlets within the Surabaya area to ensure consistency in quality and service. - Lead, coach, and develop outlet managers and their teams to meet company goals. - Monitor financial performance and implement strategies to achieve revenue and profit targets. - Monitor and manage expenses, including food costs,...

  • Clinical Manager

    1 week ago

    Surabaya, Indonesia Aspen Medical Full time

    In this position, **Clinical Manager** is to lead Sanusa Medika Hospital’s commissioning process and readiness of the clinic in terms of highly capable doctors/medical/non-medical staffs, high clinical standards, and patient safety protocols, and getting accreditation. **SCOPE OF WORK** - The Clinical Manager's main roles are:_ - To lead the commissioning...

  • General Manager/production Manager F&b

    2 weeks ago

    Surabaya, Indonesia PEOPLE SEARCH INTERNATIONAL Full time

    **Job Title: General Manager (GM) Production - F&B** **Location: Solo, Indonesia** Reporting to: President Director Job Overview: Our client, a prominent nationwide F&B retail and manufacturing company, is seeking a highly skilled and experienced General Manager of Production to lead their food production operations. This position will be pivotal in...

  • F&b Area Manager

    1 week ago

    Surabaya, Indonesia Expat. Roasters Full time

    **Job Descriptions** - Oversee the operations of 4 outlets within the Surabaya area to ensure consistency in quality and service. - Lead, coach, and develop outlet managers and their teams to meet company goals. - Monitor financial performance and implement strategies to achieve revenue and profit targets. - Monitor and manage expenses, including food costs,...

  • Chief Commercial Officer

    9 hours ago

    Surabaya ꦱꦸꦫꦧꦪ, Indonesia Michael Page Full time

    Role OverviewThis is a key commercially focused role with great scope for growth. The Head of Sales will be responsible for developing and executing sales strategies to drive revenue growth in the building materials and packaging sectors.The successful candidate will lead and mentor the sales team, ensuring strong performance and business development. They...

  • Regional Sales Manager

    1 week ago

    Surabaya, Indonesia Jiva Agriculture Full time

    Commercial Agriinput**Regional Sales Manager - East Java**: - Surabaya,East Java - Full Time **Purpose of Position** - We are looking for a Regional Sales Manager to lead and develop a high-performance sales team to achieve sales and profit targets for the sales of Agri input in the respective province. You will enhance the prosperity of farmers by acting...

  • R&d Manager

    2 days ago

    Surabaya, Indonesia PERSOLKELLY Indonesia Full time

    More than 5 years working experience in Aluminum furniture industry is preferred - Solid experience in mechanical drawings, Solid work, CAD is Must - Position is required to station in Surabaya, Indonesia. PERSOLKELLY is one of the largest recruitment firms in Asia Pacific providing clients with comprehensive end-to-end workforce solutions, enabling us to...

  • R&d Manager

    3 days ago

    Surabaya, Indonesia PERSOLKELLY Indonesia Full time

    **Location**: - Surabaya- Surabaya**Work Type**: - Full Time- More than 5 years working experience in Aluminum furniture industry is preferred - Solid experience in mechanical drawings, Solid work, CAD is Must - Position is required to station in Surabaya, Indonesia. PERSOLKELLY is one of the largest recruitment firms in Asia Pacific providing clients...

  • Head of Revenue Growth

    9 hours ago

    Surabaya ꦱꦸꦫꦧꦪ, Indonesia Michael Page Full time

    Job SummaryWe are seeking an experienced sales professional to join our team as Head of Sales. This is a key commercially focused role with great scope for growth and requires a strong commercial acumen and strategic thinking.The successful candidate will develop and execute sales strategies to drive revenue growth in the building materials and packaging...

  • Relationship Manager, Sme

    7 days ago

    Surabaya, Indonesia Funding Societies Full time

    **Description** **Funding Societies | Modalku** is the largest SME digital financing platform in Southeast Asia, expanding into a leading SME neobank. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India, Softbank Vision Fund and SMBC bank amongst many others. Funding Societies |...

  • Relationship Manager, Sme

    1 week ago

    Surabaya, Indonesia Funding Societies | Modalku Group Full time

    **Funding Societies | Modalku** is the largest SME digital financing platform in Southeast Asia, expanding into a leading SME neobank. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India, Softbank Vision Fund and SMBC bank amongst many others. Funding Societies | Modalku provides...

  • Production Manager

    4 days ago

    Surabaya, Indonesia WeNetwork Asia Full time

    **About the Company**: Our client is a leading painting and coating company based in Indonesia with a long history and brands that are locally produced and they are distributing a wide range of high end quality products throughout the nation, providing only top notch products through innovative technology and creativity we strive to keep customer...

  • Flavourist Manager

    2 days ago

    Surabaya, Indonesia YSQ International Full time

    **Job Descriptions** Incumbent shall support and work with senior/professionals and technical skilled experts in flavours, sensory and chemicals (flavours) teams in creating flavours and savoury innovations, drive innovation and creativity to assist stakeholders in enhancing existing product lines and in launching new cutting-edge product initiatives. The...