Area Operations Manager

4 months ago


Jakarta, Indonesia Gojek Full time

ODS - Business Development, Jakarta

**About The Role**

As Area Operation Manager, you will be an integral player in the Indonesia Region team. Focus on managing the supply, you will handle full operational activities related to our driver-partners, including operations monitoring (that include acquisition, onboarding, engagement, suspension), ensure the SOP is in compliance with area regulations, and collaborate with various stakeholders in ensuring the full capacity of the performances of our driver-partners in efforts to providing the best experience for our drivers.**What You Will Do**:

- Accountable for day-to-day operations monitoring (2W and 4W) including: driver acquisition management, driver engagement management (loyalty & retention and safety & performance training), driver exit (i.e. drivers suspension, etc.) management and inventory management (driver attributes and driver warrant), driver income through driver expenses reduction and providing alternative income (i.e. Swadaya, Promo Go)
- Collaborate with Area Head for day-to-day escalated issues around driver services
- Collaborate with Sales and Consumer Engagement team to achieve shared target in Area level
- Responsible for end to end processes channel walk in center (Driver Support Unit) in the area
- Ensure SOP and legal compliances in the area
- Manage and evaluate all programs related with generating more high quality drivers in the region
- Support ROH in product changes roll out in the region

**What You Will Need**:

- At least 5 years experience in operations, preferably at the managerial level and from Multi National Company
- Having strong analytical thinking and problem solving skills using various improvement tools and methods
- Having good understanding about supply and demand planning
- Having good communication skills and good attention to detail and routine activities
- Able to create creative solutions toward operation issues and empower relevant team to execute properly
- Able to handle communication in community or mass conflict
- Proficiency in English
- Having Six Sigma Black Belt Certification is an advantage

**About The Team**

Area Operations Manager (AOM) will work within direct command of Area Head and matrix collaboratively with the regional operations team on some projects. You will lead the Operations team consisting of Operations Supervisor and Staff as well as Satellite Operations Supervisor for specific cities attached to your area. You play a pivotal role to improve the quality life of drivers and at the same time ensuring our consumers are easily helped by providing sufficient supply. Though everyday will be very challenging managing the entire operations in the area but you feel great satisfaction as you are directly creating a social impact.
- **About GoTo Group**
- GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.
- **About Gojek**
- Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
- **About GoTo Financial**
- GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.- GoTo and its business units, including Gojek, GoToFinancial and GoToLogistics ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels._



  • Jakarta, Indonesia Gas Power Lean & Business Operations Full time

    **Job Description Summary**: Coach, drive and manage Lean behaviors, principles, and tools by partnering with Operating Leaders in business management roles (e.g. GM General manager of Business Unit, or Executive Lead of a Function). Drive cultural transformation resulting in step-change in operational business metrics. May also be roles that are part of...


  • Jakarta, Jakarta, Indonesia Archipelago International Full time

    We are looking for a Hotel Manager with a proven track record of success to lead the day-to-day operations of our hotel in the Jabodetabek Area. Key responsibilities include:Hotel Operations Management: Oversee the management of hotel operations, ensuring efficient and profitable operations.Cost Control: Prepare management reports and control hotel expenses...


  • Jakarta, Jakarta, Indonesia Archipelago International Full time

    We are seeking a seasoned Hotel Manager to oversee the day-to-day operations of our hotel in the Jabodetabek Area. The ideal candidate will have a proven track record of success in managing hotel operations, including managing staff, preparing management reports, and ensuring efficient cost control. The successful candidate will also be responsible for...

  • Area Manager

    4 months ago


    Jakarta, Indonesia JTI - Japan Tobacco International Full time

    We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for **the consumers to choose from**. This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are** free to be themselves**, and they are given the...

  • Area Manager

    1 month ago


    Jakarta, Indonesia PT Chateraise Gobel Indonesia Full time

    Manage 15 outlets - Manage day to day operations with budgeted guidelines and to the highest standards. - Ensure that all outlets in the area provide good internal and external service. - Identify customer needs and proactively respond to customer needs. - Lead, recruit, train and assess talented personnel. - Set targets, KPIs, schedules, policies and...

  • Operational Manager

    3 weeks ago


    West Jakarta, Indonesia Somethinc - BeautyHaul Full time

    {"h1": "Operational Manager at Somethinc - BeautyHaul", "p": "We are seeking an experienced Operational Manager to join our team at Somethinc - BeautyHaul. As a key member of our leadership team, you will be responsible for overseeing the smooth operation of our retail stores across the Nationwide area, ensuring compliance with company standards and driving...

  • Area Manager

    4 months ago


    Jakarta, Indonesia Kanmo Group Full time

    **Key Responsibilities**: - Create sales strategy and work plan in order to achieve sales targets in the predetermined area - Implement and monitor sop compliance of recruitment, training development, promotional, finance, stock, operation to ensure the store comply with the policy - Analyze needs and provide support in order to improve store effective &...


  • Jakarta, Indonesia TRANS ENTERTAINMENT Full time

    Trans Entertainment is the most Sophisticated Indoor Theme Park in Indonesia. Experience a new level of excitement with our new interactive rides and attractions-guaranteed fun and inspiring happy memories for the whole family. Trans Studio Theme Park, KidCity/Trans Studio Mini, Trans Snow World and Trans Studio Garden are ready to bringing imagination to...

  • Koordinator Operation

    1 month ago


    Jakarta, Indonesia PT. OEXPRESS LOGISTIK INDONESIA Full time

    kriteria: - Domisili di area jakarta dan sekitarnya - Memiliki pengalaman sebagai Koordinator operation min 1 tahun. - Memahami proses end to end operation logistik - Problem solver, leadership dan management team yang baik - Monitoring productivity and implement the strategy to increase. - Mampu monitoring aging SLA paket sesuai FIFO - Monitoring COD...

  • Operational Manager

    5 months ago


    Jakarta, Indonesia Somethinc - BeautyHaul Full time

    About the company Beautyhaul is one of the fastest-growing beauty companies in Indonesia that aspires to be the largest vertically integrated beauty ecosystem from supply to retail. Due to its exponential growth, the company has attracted investment from a reputable investor, Sequoia Capital. Our first brand ''Somethinc'' was founded in 2019, and is...

  • Operational Manager

    4 weeks ago


    Jakarta, Indonesia House of Tugu Jakarta Full time

    **Qualifications**: - Proven experience as an Operations Manager or in a similar role within the hospitality industry. - Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred. - Strong understanding of hotel operations, including front desk, housekeeping, food and beverage, and maintenance. - Excellent...


  • Jakarta, Indonesia GE Vernova Supply Chain Operations Full time

    **Job Description Summary**: The Senior Project Manager will own end-to-end project management for GE Vernova Supply Chain Development projects. They will propose, manage, and deliver results on significant large-scale and inter-business projects and initiatives that align with business and stakeholder needs. They will provide operational oversight and...

  • Area Manager

    2 months ago


    Jakarta, Indonesia Kanmo Group Full time

    **Responsibility** - Create sales strategy and work plan in order to achieve sales targets in the predetermined areas - Implement and monitor SOP compliance of recruitment, training development, promotional, finance, stock, operation to ensure the store comply with the policy - Analyze needs and provide support in order to improve store effective & efficient...


  • Jakarta, Indonesia Time International Full time

    Ensure all operations are carried on in an appropriate, cost-effective way - Monitor compliance with policies and procedures - Improve operational management systems, processes and best practices - Purchase, plan inventory and oversee non-merchandise material (Dustbag, Paperbag, Uniform, etc) - Formulate strategic and operational objectives - Examine...

  • Area Manager

    4 months ago


    Jakarta, Indonesia SATURDAYS Full time

    **Position Title**: Area Manager - Retail Optics **Location**: Nationwide **Department**: Operations Department **Reports To**: Retail Manager **Job Type**: Full-time **Responsibilities**: The Area Manager is responsible for the strategic leadership and operational management of multiple retail optical store areas within a designated region. This role...

  • Area Manager

    1 month ago


    Jakarta, Jakarta, Indonesia JT International S.A. Full time

    At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI. To make a difference with us, all you need to do is bring your human best. What will your story be? Apply now Learn more: WHAT IS THIS POSITION ABOUT?...

  • Area Manager

    1 month ago


    Jakarta, Indonesia PT. Epsindo Jaya Pratama Full time

    Area Manager - Minimum Bachelor of Engineering degree or Equivalent - Minimum 10+ years oil and gas experience with at least 3+ years of experience as - Project/Area/Site Manager for an Operator (preferred) or oilfield service main contractor. - Preferably having a Professional qualification (PMP or AACE) Certificate - Strong analytics skill - Strong project...

  • Operational Manager

    4 weeks ago


    West Jakarta, Indonesia Somethinc - BeautyHaul Full time

    {"title": "Operational Manager", "description": "About Somethinc - BeautyHaulWe are a fast-growing beauty company in Indonesia, aiming to be the largest vertically integrated beauty ecosystem from supply to retail. Our first brand, Somethinc, is the #1 skincare brand in e-commerce & modern trade with >1M social media followers. We are looking for an...

  • Operational Manager

    3 weeks ago


    West Jakarta, Indonesia Somethinc - BeautyHaul Full time

    {"title": "Operational Manager", "description": "About Somethinc - BeautyHaulWe are a fast-growing beauty company in Indonesia, aiming to be the largest vertically integrated beauty ecosystem from supply to retail. Our first brand, Somethinc, is the #1 skincare brand in e-commerce & modern trade with >1M social media followers. We are looking for an...

  • Area Manager Adidas

    5 days ago


    Jakarta, Indonesia Kanmo Group Full time

    Oversee multiple retail stores within the Jabodetabek area, ensuring smooth operations and adherence to company standards. - Develop and implement strategic plans to drive sales growth and achieve revenue targets. - Monitor and analyze store performance, identifying areas for improvement and implementing corrective measures. - Train, motivate, and support...