Reservation/ticketing Consultant
2 weeks ago
**Key Responsibilities**:
- **Reservation and Ticketing**:
- Efficiently process domestic and international flight, hotel, and car rental reservations.
- Issue tickets and itineraries, ensuring accuracy and timely delivery.
- Handle ticketing and re-issuance processes, including refunds and cancellations.
- Stay updated on fare rules, ticketing policies, and GDS functionalities.
- **Customer Service**:
- Provide exceptional customer service by addressing inquiries, resolving issues, and offering personalized assistance.
- Communicate effectively with clients, both verbally and in writing, to build strong relationships.
- Handle customer complaints professionally and promptly.
- **GDS Expertise**:
- Proficient in using Amadeus and Sabre GDS to search, book, and issue tickets.
- Utilize GDS tools to optimize itineraries, identify cost-saving options, and resolve booking issues.
- Stay updated on GDS system changes and enhancements.
- **Product Knowledge**:
- Possess in-depth knowledge of various travel products, including airlines, hotels, car rentals, and ancillary services.
- Stay informed about travel trends, destinations, and special offers.
- **Administrative Tasks**:
- Maintain accurate records of reservations, ticketing, and customer interactions.
- Prepare reports and analyze data to identify trends and opportunities.
- Adhere to company policies and procedures.
**Qualifications**:
- Proven experience in a similar role, preferably in a travel agency or airline.
- Strong proficiency in Amadeus and Sabre GDS.
- Excellent communication and interpersonal skills.
- Strong attention to detail and accuracy.
- Ability to work under pressure and meet tight deadlines.
- Problem-solving and decision-making skills.
- Flexibility to work shifts, including weekends and holidays.
If you possess the required skills and passion for travel, we encourage you to apply.
**Experience**:
- Sabre: 1 year (required)
**Language**:
- English (preferred)
Application Deadline: 11/30/2024
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