Hotel Reservation Expert

3 days ago

Jakarta, Indonesia Kuoni Tumlare Full time

**About Kuoni Tumlare**:
At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

**About the Business**:
Our Destination Management services form the core of our business. Together with our destination experts, our sales teams generate business and shape itineraries suited to our customers’ needs with real-time insider knowledge. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry-free.

**About the Role**:
As Hotel Reservation Expert, you ensure the successful booking/placing of groups in contracted and non-contracted hotels in your area of responsibility. You leverage your in-depth destination knowledge and strong supplier network to handle complex, exceptional cases. You should contribute to Hotel Reservation’s efficiency and help improving the overall service quality and profitability of the company while ensuring that all actions are in line with the company’s Procurement, Sales, and overall strategy.


**Responsibilities**:
- Maximisation of profit both by negotiation at initial booking stage and by renegotiation to optimize profit closer to arrival.
- Booking space at contracted hotels & management of allotments. Finding alternative hotel options & rate negotiation at noncontracted hotels.
- Coordination for hotel addon services, rooming list etc.
- Sourcing hotel space for MICE groups, meeting space and gala venue at the hotel
- Prebooking of hotel space for Series groups.
- Coordination between supplier and finance team in case of invoice disputes & prepayments.
- Regular coordination with hotel for room count changes, deadline handling and space reconfirmation.
- Build and maintain strong relationships with key suppliers to secure sufficient capacity at competitive terms in properties that are suitable to our customers throughout different demand cycles.
- Prompt communication within team about updates like closure, renovation, or new facilities at hotels.
- Support customer service team in event of major on-road issue like book outs.
- Building rapport with hotel GSO for access to multiple hotel options.
- Build and maintain good internal relationships with a broad range of internal stakeholders including Procurement, Accounting, Sales and Operations.

**Requirements**:

- Strong communication (Written & Spoken) skills in English (Any European language proficiency preferred but not mandatory).
- Analytical thinking, attention to detail and accuracy.
- Good working knowledge of Microsoft Office (data analysis in Excel and reporting in PowerPoint).
- Planning and proactive work approach.
- Hardworking and reliable.
- Self-motivated and a good teamwork player.
- Good negotiation skill.

**We are looking for a person with**:

- Good knowledge of destinations & hotels in Europe.
- Experience of handling hotel reservation or service reservations.

**What we offer**:

- Opportunity to work in an international environment.
- Diverse & Inclusive culture.
- Learning and training opportunities for growth.
- Dedicated Employee Engagement Activities.

  • Reservation Attendant

    2 weeks ago

    Jakarta, Indonesia AYANA Hospitality Full time

    We are looking for a Reservation Attendant to manage reservations and provide information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. **Responsibilities**: - Manage online and...

  • Reservation Supervisor

    2 days ago

    Jakarta, Indonesia Grand Mercure Jakarta Kemayoran Full time

    **Job Description**: - To assist Management in increasing the Hotel’s profitability. - To supervise staff within the section. - To assist guest and ensure their stays at the hotel are comfortable and an experience to remember. - To assist the Reservation Manager in ensuring smooth operation

  • Reservation Agent

    4 weeks ago

    Jakarta, Indonesia Belmond Full time

    As a Reservation Agent at Jimbaran Puri, A Belmond Hotel, you play a key role in delivering seamless luxury hospitality experiences. You will be responsible for handling guest reservation inquiries efficiently, maintaining accurate records, and ensuring all reservations are promptly attended to. If you’re looking to develop your skills and be part of the...

  • Reservation Agent

    7 days ago

    Jakarta, Indonesia 25hours Hotels Full time

    **Company Description** COME AS YOU ARE AND SHOW WHAT YOU CAN** Towering over Jakarta’s prime SCBD district 8 Complex, 25hours Hotel The Oddbird is set to open soon as the first 25hours Hotel in Asia that offers a hybrid mix of both hotel accommodation and serviced apartments. Comprises with 210 hotel rooms and suites, also 135 fully furnished serviced...

  • Hotel Cleanliness Expert

    1 week ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24100968 **Job Category** Housekeeping & Laundry **Location** Sheraton Grand Jakarta Gandaria City Hotel, Jl. Sultan Iskandar Muda, Jakarta, Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a clean room and a...

  • Reservations Agent

    2 weeks ago

    Jakarta, Indonesia Novotel Jakarta Gajah Mada Full time

    **Job Description**: - You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience to come when they arrive. - Creates and maintains reservation records, prepares letters of confirmation and promptly processes any cancellations and modifications. -...

  • Hotel Cleanliness Expert

    7 days ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24203509 **Job Category**Housekeeping & Laundry **Location**The Mayflower Jakarta - Marriott Executive Apartments, Sudirman Plaza, Indofood Tower, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia, 12910 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about...

  • En - Reservation Agent

    7 days ago

    Jakarta, Indonesia Afterpay Full time

    **Company Description**: **COME AS YOU ARE AND SHOW WHAT YOU CAN** Towering over Jakarta’s prime SCBD district 8 Complex, 25hours Hotel The Oddbird is set to open soon as the first 25hours Hotel in Asia that offers a hybrid mix of both hotel accommodation and serviced apartments. Comprises with 210 hotel rooms and suites, also 135 fully furnished serviced...

  • Reservation Agent

    3 days ago

    Jakarta, Indonesia Novotel & ibis Styles Jakarta Mangga Dua Square Full time

    **Job Description**: - Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services - Determine guest needs and quote the appropriate room and rate as per requirements - Input booking information into the Reservation System - Process amendments to...

  • Cluster Reservation Agent

    3 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24209205 **Job Category**Reservations **Location**JW Marriott Hotel Jakarta, Jalan DR Ide Anak Agung Gde Agung Kav E.1.2 No 1&2, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia, 12950 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and...

  • Reservation Agent

    2 weeks ago

    Jakarta, Indonesia The Orient Jakarta Full time

    Responsible for overall success of Front Office - Reservation operations. - Makes reservations for customers based on their various requirements and budgetary allowances. - Checks the availability of accommodation or transportation on the customers' desired travel dates. - Helps plan travel itineraries by suggesting local tourist attractions and places of...

  • Reservation Manager

    2 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**25008932 **Job Category**Reservations **Location**The Westin Jakarta, Jl. H.R. Rasuna Said Kav.C-22 A, Jakarta, Jakarta, Indonesia, 12940 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for soliciting and managing of reservations sales-related opportunities....

  • F&b Trainee

    1 week ago

    Jakarta, Indonesia Mövenpick Hotel Jakarta City Centre Full time

    **Job Description**: - Oversee the reservation process to ensure bookings are made accurately. - Monitor reservation systems, platforms, and channels to ensure seamless functionality. - Ensure that special requests, such as room preferences, early check-ins, or any other guest-specific needs, are catered to. - Manage, train, and evaluate reservation...

  • Reservations Sales Agent

    1 week ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 23208028 **Job Category** Reservations **Location** Sheraton Jakarta Soekarno Hatta Airport, One Marriott Drive, Jakarta, Indonesia, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone,...

  • Asst. Reservation Manager

    2 weeks ago

    Jakarta, Indonesia Aston Pluit Hotel & Residence Jakarta Full time

    Asst. Reservation Manager - Applicants should have sufficient qualification and relevant experiences in the respective fields "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta...

  • Hotel Cleanliness Expert

    6 days ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24155326 **Job Category** Housekeeping & Laundry **Location** Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we...

  • Reservation - Customer Sales Supervisor (162505)

    6 days ago

    Jakarta, Indonesia Shangri-La Hotels Full time

    SHANGRI-LA HOTEL, JAKARTA **MAIN RESPONSIBILITY**: To supervise the activities and performance of the Customer Sales Team, to ensure the smooth day-to-day operations by enforcing standard practices. To take up task assignments that require a higher level of expertise and experience. **REQUIREMENTS**: Due to work pass restrictions, only Citizens of...

  • Eng, Reservation Daily Worker

    2 weeks ago

    Jakarta, Indonesia Millennium Hotel Sirih Jakarta Full time

    ENG, Reservation Daily Worker - Hospitality Education background or related fields - Proven experiences in same position min. 2 years - Good Personality, adaptable, last responds & good communication "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera...

  • Clerk-reservations

    3 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24209205 **Job Category**Reservations **Location**JW Marriott Hotel Jakarta, Jalan DR Ide Anak Agung Gde Agung Kav E.1.2 No 1&2, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia, 12950 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - A Marriott International é uma empresa que oferece...

  • Clerk-reservations

    3 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24209205 **Job Category**Reservations **Location**JW Marriott Hotel Jakarta, Jalan DR Ide Anak Agung Gde Agung Kav E.1.2 No 1&2, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia, 12950 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management APTITUDES DESEABLES Educación:Título de estudios...