Assistant Managar-loyalty

1 month ago

Yogyakarta, Indonesia Marriott International, Inc Full time

**Job Number** 24146285
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Mustika Yogyakarta Resort & Spa, Jalan Laksda Adisucipto Km 8.7, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management

**JOB SUMMARY**

Loyalty Manager is responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she manages and coordinates all aspects of Elite members’ journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanisms. He/she directs, implements and evaluates quality of products and services provided to Elite members and partners with Loyalty Head Connector and Connector Team to make certain that there is an effective communication and delivery of Elite benefits program. He/she is also responsible for managing part of the Loyalty Operations department.

**CANDIDATE PROFILE**

**Education and Experience**
- 2-year degree from an accredited university in Hospitality, Business Administration, or related major; 2 years’ experience in loyalty/guest relations/guest recognition or related professional area.

OR
- 4-year degree from an accredited university in Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Supporting Marriott Loyalty Program**
- Leads and mentors other team members on Marriott’s Bonvoy Loyalty Program.
- Maintains complete knowledge of all Elite Member Benefits, Terms and Conditions.
- Adjusts Elite Member status when necessary according to established guidelines.
- Partners with Head Connector to update, appoint and activate connector team on property.
- Attends Loyalty and Connector meetings and webinars to continue professional development and learn about new enhancements and promotions of the Marriott’s Bonvoy Loyalty Program.
- Promotes positive relations with Elite members by anticipating their needs and promptly responding to them.
- Monitors, responds and routes Elite members’ comments to the appropriate department when necessary.

**Maintaining Elite Appreciation, Guest Services and Front Desk Goals**
- Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the Elite, Cobalt and redemption stay members on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Assists with energy conservation efforts by monitoring compliance during property tours.

**Providing Exceptional Elite, Cobalt and redemption stay members Service and Property Operations Support**
- Provides services that go above and beyond Elite, Cobalt and redemption stay members expectations in order to promote Elite, Cobalt and redemption stay members satisfaction and retention.
- Sets a positive example for guest relations.
- Helps employees to provide excellent customer service.
- Assists in coaching and providing feedback to associates.
- Maintains high visibility in public areas during peak times.
- Provides immediate assistance to Elite, Cobalt and redemption stay members as requested.
- Interacts with Elite, Cobalt and redemption stay members on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
- Maintains knowledge of all hotel features and services, room types, rates special packages and promotions.
- Keeps track of daily arrivals, departures, room availability and scheduled in-house group activities.
- Maintains complete knowledge of all hotel and departmental policies and procedures.
- Monitors security of public areas of the hotel.
- Conducts pre-shift meetings to review and share information pertinent to daily business with other team members.

**Leading the Team and Conducting Human Resource Activities**
- Provides guidance and direction to subordinates.
- Assists as needed in the interviewing and hiring of other team members.
- Monitors effectiveness of departmental staffing guide.
- Provides training, development, professional discipline, and positive support for all employees within the department.
- Administers performance evaluations for all employees within the department.
- Facilitates departmental strategic planning meetings.
- Direct the performance of staff and follow up with coaching and guidance to praise or make corrections
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

When you join the Sheraton family, you become a member of its global commun

  • Reservation Manager-sales

    4 months ago

    Yogyakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** Reservation Manager-Sales & Marketing **Job Number** 23204697 **Job Category** Reservations **Location** Yogyakarta Marriott Hotel, Jalan Ringroad Utara, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB...

  • Reservations Manager-sales

    4 months ago

    Yogyakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** Reservations Manager-Sales & Marketing **Job Number** 24017500 **Job Category** Reservations **Location** Yogyakarta Marriott Hotel, Jalan Ringroad Utara, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB...

  • Assistant Sales Manager

    1 month ago

    Yogyakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** Assistant Sales Manager - Wedding **Job Number** 24156023 **Job Category** Sales & Marketing **Location** Sheraton Mustika Yogyakarta Resort & Spa, Jalan Laksda Adisucipto Km 8.7, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Sales Manager

    4 months ago

    Yogyakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 23201266 **Job Category** Sales & Marketing **Location** Sheraton Mustika Yogyakarta Resort & Spa, Jalan Laksda Adisucipto Km 8.7, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for proactively...

  • Partner Engagement

    4 months ago

    Yogyakarta, Indonesia PT Magada Tirta Amerta Full time

    **Requirements**: - Proficient in Bahasa Indonesia, preferably highly proficient in the local language. - Minimum of 1-2 years of experience in Sales, Engagement, or any other relevant field, with a background in interacting with external parties/stakeholders. - Excellent written and spoken skills in both Bahasa Indonesia and English. - Proficient in...

  • Asst Director of Sales

    1 month ago

    Yogyakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** Assistant Direcotr of Sales _JSO **Job Number** 24146364 **Job Category** Sales & Marketing **Location** Sheraton Mustika Yogyakarta Resort & Spa, Jalan Laksda Adisucipto Km 8.7, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Asstdir-sales Ii

    3 months ago

    Yogyakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** ASSISTANT DIRECTOR OF SALES **Job Number** 24024466 **Job Category** Sales & Marketing **Location** Sheraton Mustika Yogyakarta Resort & Spa, Jalan Laksda Adisucipto Km 8.7, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Account Manager-jakarta Sales Office, Yogyakarta

    4 months ago

    Yogyakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** Account Manager-Jakarta Sales Office, Yogyakarta Marriott Hotel **Job Number** 24100824 **Job Category** Sales & Marketing **Location** Yogyakarta Marriott Hotel, Jalan Ringroad Utara, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position...

  • Senior Sales Manager

    2 weeks ago

    Yogyakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24170628 **Job Category** Sales & Marketing **Location** Sheraton Mustika Yogyakarta Resort & Spa, Jalan Laksda Adisucipto Km 8.7, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for proactively soliciting...

  • Senior Sales Manager

    4 months ago

    Yogyakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24067825 **Job Category** Sales & Marketing **Location** Sheraton Mustika Yogyakarta Resort & Spa, Jalan Laksda Adisucipto Km 8.7, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for proactively...

  • Catering Sales Executive

    4 months ago

    Yogyakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** SALES EXECUTIVE WEDDING **Job Number** 24014321 **Job Category** Sales & Marketing **Location** Sheraton Mustika Yogyakarta Resort & Spa, Jalan Laksda Adisucipto Km 8.7, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Sales Executive

    4 months ago

    Yogyakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** SALES EXECUTIVE **Job Number** 24024463 **Job Category** Sales & Marketing **Location** Sheraton Mustika Yogyakarta Resort & Spa, Jalan Laksda Adisucipto Km 8.7, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB...

  • Director of Sales

    4 months ago

    Yogyakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 23201244 **Job Category** Sales & Marketing **Location** Sheraton Mustika Yogyakarta Resort & Spa, Jalan Laksda Adisucipto Km 8.7, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Leads and manages all day-to-day...

  • Marketing Communications Manager

    1 month ago

    Yogyakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** Marketing Communication Manager **Job Number** 24156019 **Job Category** Sales & Marketing **Location** Sheraton Mustika Yogyakarta Resort & Spa, Jalan Laksda Adisucipto Km 8.7, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Asst Sales Manager- Yogyakarta Marriott Hotel

    4 months ago

    Yogyakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** Asst Sales Manager **Job Number** 24089438 **Job Category** Sales & Marketing **Location** Yogyakarta Marriott Hotel, Jalan Ringroad Utara, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** **Asst Sales...

  • Mgr-sales Ii

    4 months ago

    Yogyakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** SALES MANAGER **Job Number** 24014324 **Job Category** Sales & Marketing **Location** Sheraton Mustika Yogyakarta Resort & Spa, Jalan Laksda Adisucipto Km 8.7, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB...

  • Sales Manager

    4 months ago

    Yogyakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24094604 **Job Category** Sales & Marketing **Location** Sheraton Mustika Yogyakarta Resort & Spa, Jalan Laksda Adisucipto Km 8.7, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The position is accountable for...

  • Sr. Sales Manager

    4 months ago

    Yogyakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** Senior Sales Manager **Job Number** 24039609 **Job Category** Sales & Marketing **Location** Sheraton Mustika Yogyakarta Resort & Spa, Jalan Laksda Adisucipto Km 8.7, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Sales Manager

    4 months ago

    Yogyakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** Sales Manager - Yogyakarta Marriott Hotel **Job Number** 23199679 **Job Category** Sales & Marketing **Location** Yogyakarta Marriott Hotel, Jalan Ringroad Utara, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB...

  • Sales Manager

    4 months ago

    Yogyakarta, Indonesia Marriott International Full time

    Job Number 24094604Job Category Sales & MarketingLocation Sheraton Mustika Yogyakarta Resort & Spa, Jalan Laksda Adisucipto Km 8.7, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYThe position is accountable for proactively soliciting and handling sales...