Analyst, Client Management Enablement

3 months ago

Jakarta, Indonesia Standard Chartered Full time

**Job Summary**
- The role is responsible for:

- Responsible for the processing of Account Opening and Maintenance and to process SCI Onboarding, Maintenance and Offboarding for CIB client segments are processed in compliance with laid down procedures, within stipulated cut off time, adhering to services standard.
- To manage and control all matters relating to account opening and maintenance and SCI process for Commercial, Corporate and Institutional Bank clients, ensuring quality service is delivered and operational efficiency attained.
- To deliver service quality to CIB Clients by managing and supervising a team of people who process opening and maintenance instructions.
- Work closely with all team members in Account Services area in order to support team performance and service standard and in line with procedures and compliance.
- To ensure the existing work procedures are up to date in order enhance productivity and minimize client complaint.
- To ensure daily balancing, reconciliation and controls are in place.
- Appropriate and timely escalations, especially significant risk issues, to any governance committees or to other stakeholders in senior management, risk or control functions as appropriate
- Ensure full compliance with all Country and Group policies (consistent in execution), statutory regulations, local banking laws, anti-money laundering regulations and industry practices.

**Strategy**
**Enablement Standards**
- Support and contribute to a consultative, collaborative, and risk-based approach towards addressing identified risk issues
- Support the development of a local culture of open and transparent engagement with auditors and regulators across the Client Management teams
- Enhance Client Management knowledge and embed risk management, governance, and reporting best practices
- Development and implementation of end-to-end Account Services Operations service delivery strategy working with Client Management teams and CIB Business.
- Develop ‘efficiency and effectiveness’ strategy in off-shoring and/or near shoring and reduction of manual work to improve service delivery capability under Account Services Unit in the Country.

**Key Responsibilities**

**Business**
- Support regulatory and audit requests pertaining to Client Management areas of responsibility
- Maintain good working relationships with the various Business Units, Finance, Risk, Technology, and Operations community
- Undertake ad-hoc duties and when delegated by Line Manager. Drive overall the Account Services performance for CIB as part of the responsibilities of the Client Management Team member,
- Support CIB related to new initiatives and products and to ensure that the process involved are in line with operational procedures.

**Processes**
- Implement policies and procedures for the Country with guidance from Group policies and procedures for Operations, working with Global Account Services Operations, and Business Heads
- Ensure that effective arrangement are in place for the prevention of money laundering in line with Group Policy and Standards, and local legal regulatory requirements in their areas of responsibility
- Streamline and digitize end-to-end processes in Account Services for Commercial, Corporate and Institutional Bank workflow to reduce manual hand-off, reduce risk and improve client/customer service collaborating with Head Retail and Wealth Operations
- Ensure high security and protection of the Bank’s, Client information and assets.

**People & Talent**
- Provide effective orientation /guidance to new Joiners on the bank’s policies/procedures/processes to ensure their successful assimilation into the team and the bank
- Develop and implement a personal learning plan with team manager, to attain necessary competencies
- Successfully complete milestones as laid out in implemented personal learning plan

**Skills and Experience**

**Risk Management**
- Support the development of a compliance culture, undertake compliance monitoring through the Operational Risk Framework, proactively advise management on compliance issues
- Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit.
- Ensure all activities are done in line with the laid down Departmental Operating Instructions (DOI) / Roles & Responsibilities and other procedures that are rolled out from time to time. Report any deviation (if any) to appropriate authorities and obtain proper dispensations
- Ensure all internal policies and procedures are implemented with the group policies, local legal and regularity guidelines.
- Effective management of Account Services Operations risks including reporting high or very high rated risks based on Group materiality thresholds to the relevant Operational Risk Committees.
- Act quickly and decisively when any risk and control weakness becomes apparent and ensure they are addressed within an appropriate timeframe and

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