Analyst, Client Management Enablement

3 months ago


Jakarta, Indonesia Standard Chartered Full time

**Responsibilities**:

- To manage the processiing of Account Opening and Maintenance and to process SCI Onboarding, Maintenance and Offboarding for CIB client segments are processed in compliance with laid down procedures, within stipulated cut off time, adhering to services standard.
- To manage and control all matters relating to account opening and maintenance and SCI process for Commercial, Corporate and Institutional Bank clients, ensuring quality service is delivered and operational efficiency attained.
- To deliver service quality to CIB Clients by managing and supervising a team of people who process opening and maintenance instructions.
- Work closely with all team members in Account Services area in order to support team performance and service standard and in line with procedures and compliance.
- To ensure the existing work procedures are up to date in order enhance productivity and minimize client complaint.
- To ensure daily balancing, reconciliation and controls are in place.
- Appropriate and timely escalations, especially significant risk issues, to any governance committees or to other stakeholders in senior management, risk or control functions as appropriate
- Ensure full compliance with all Country and Group policies (consistent in execution), statutory regulations, local banking laws, anti-money laundering regulations and industry practices.

**Skills & Qualifications**
- Meticulous with a good eye for detail; able to work quickly and accurately
- A team player with good interpersonal skills
- Ability to work independently and able to cope with pressures from tight deadlines
- Good writing and presenting skills in English
- Proficient in MS Excel
- Manage Risk
- Manage People
- Operational
- Process Management : Operational Risk Frame Work and Client Onboarding, Offboarding, Dormancy
- Data Conversion and Reporting
- Regulatory Liaison

**About Standard Chartered**
- We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.- Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.- Together we:
- **Do the right thing** and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- **Never settle,** continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- **Are better together,** we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

**What we offer**

**In line with our Fair Pay Charter,** we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.- **Core bank funding for retirement savings, medical and life insurance,** with flexible and voluntary benefits available in some locations.
- **Time-off** including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days).
- **Flexible working** options based around home and office locations, with flexible working patterns.
- **Proactive wellbeing support** through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- **A continuous learning culture** to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- **Being part of an inclusive and values driven organisation,** one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.



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