Academic Ops Lead
3 days ago
Territory Academic Manager will be working under the OMO (online meets offline) business unit that runs the New Primagama branches, powered by Zenius. S/he will report to the General Manager as well as the Head of Academics OMO and s/he will coordinate the Academic Coordinator in the branches under the territory.
The Territory Academic Manager will be responsible for customers’ satisfaction from an academic standpoint, specifically relating to satisfaction on tentors’ quality. In order to achieve that, s/he should understand issues, concerns and needs pertaining tentors and academic programs in the territory branches and s/he should ensure smooth coordination between the branches under the territory and the Academic team. S/he will be doing this with close coordination with branches’ Academic Coordinators.
This job will be based in Jakarta with frequent travels to cities in Indonesia that have branches under the Territory Academic Manager.
**What you will be doing**:
Coordinate with other Academic Managers to devise effective communication flow to tentors
Coordinate with other Academic Managers in each territory to prepare necessary communication tools, from the actual platform to the communication materials, and ensure tentors’ understanding of academic programs and plans
Distribute information to Academic Coordinators and tentors in a timely manner
Ensure branches’ complete understanding on academic programs
Work with Academic team and branches to ensure that branches have good supply of tentors
Coordinate with Academic team to conduct regular evaluation and assessment of tentors
Coordinate with Academic team to conduct tentors’ training, both online and offline
Listen to and communicate tentors’ urgent needs to the Academic team
Communicate issues and roadblocks to the right person and help problem-solve in ways that are constructive for branches
**Your Education Background & Experience**:
At least a Bachelors’ degree
Min of 3 years experience in education institutions/schools
Experience as a teacher is a plus
Experience in education institutions/schools administration is a plus
Familiarity with Bimbel landscape in Indonesia
**Your Skills & Passion**:
Strong project management skill
Passion in education
Empathy to understand and contextualize concepts to different parts of Indonesia
Open-mindedness to deal with various cultural, regional and technical issues across Indonesia with an objective to problem-solve
Good communication skills, both verbal and write, in Bahasa Indonesia and Englis
**Your Mindset**:
Belief in Zenius/New Primagama’s values
A logical and open-minded individual
The ability to not take things personally
Belief in process, and the ups and downs that follow in the process
Humility to learn from experiences as well as other people
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