Quality Manager

15 hours ago


Surabaya, Indonesia Gear Inc. Full time

**Requirements**
- At least 3 years of work experience in managed services industry with minimum 1 years of related field experience, preferably an operations manager in BPO Operations.
- Managed at least 300 FTEs across multiple lines of business
- Proven track record of meeting and delivering targets and commitments.
- Excellent English communication skills, both verbal and written in English (C2) and Bahasa.
- Proficient in Google Suite and online collaboration tool is a plus
- Capable of building productive business relationships with clients
- Strong organizational, managerial, critical thinking, creative thinking, problem-solving decision making and analytical skills
- Content moderation environment work experience is a plus but not required
- Willing to work on public holidays and shifting schedules including night shifts when needed

**Descriptions**
- Directs and oversees day to day project operations through effective leadership and efficient management of teams leads and support teams.
- Ensure delivery of all client KPI’s and targets.
- Motivate and effectively performance manage team leads Provide direction, mentoring, coaching, and leadership support to all direct reports and identify any knowledge and competency gaps for training and improvement
- Ensure proper staffing levels relative to call volume forecast & capacity plan in coordination with the concerned functional units for staff hiring, training and deployment.
- Ensure Adequate staffing of high skilled and qualified workforce across all roles and function.
- Host internal and external Business reviews on regular basis and present operational performance, clearly communicate insights, ensure all operational concerns are addressed
- Maintains good working relations with clients and serves as the customers primary point of contact creating open and effective communications regarding all aspects of the program.
- Anticipate client needs proactively and translates requirements into executable action plans with clear objectives, goal and timelines.
- Maintains a high level of morale and productivity within the programs, to lead by example and cultivate a positive workplace environment that promotes company culture.

Jenis Pekerjaan: Penuh Waktu

Gaji: Rp10.000.000 - Rp15.000.000 per bulan


  • Quality Manager

    7 months ago


    Surabaya, Indonesia Marriott International, Inc Full time

    **Job Number** 24076489 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** Sheraton Surabaya Hotel & Towers, Jalan Embong Malang 25-31, Surabaya, East Java, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The position is responsible for...


  • Surabaya, Indonesia Gear Inc Full time

    Manage the Quality and Training practice for the entire center Supervise a team of up to 4 assistant manager with an entire function size of 40 members Manage day to day quality operations and ensure quality targets are met across all lines of business Ensure quality framework is in place and coordinated across all stakeholders both internal and external...


  • Surabaya, Indonesia PERSOLKELLY Indonesia Full time

    **Location**: - Surabaya- Surabaya**Work Type**: - Full Time- Must be fluent in English both spoken and written - Have working experience in Quality Assurance, managerial level - Willing to be placed at Sidoarjo, East Java **Responsibilities**: - To ensure all products quality are meet customer specification and satisfy customer requirement through ISO...


  • Surabaya, Indonesia PERSOLKELLY Indonesia Full time

    Must be fluent in English both spoken and written - Have working experience in Quality Assurance, managerial level - Willing to be placed at Sidoarjo, East Java **Responsibilities**: - To ensure all products quality are meet customer specification and satisfy customer requirement through ISO Quality Management System and Company Direction. - To be...


  • Surabaya, Indonesia PERSOLKELLY Indonesia Full time

    **Location**: - Surabaya- Surabaya**Work Type**: - Contract**Salary**: - 20,000,000 to 25,000,000PERSOLKELLY is one of the largest recruitment companies in Asia Pacific providing comprehensive end-to-end workforce solutions to clients., allowing us to draw upon their connections as one of the largest recruitment companies in Asia Pasific. We are now...


  • Surabaya, Indonesia Gear Inc Full time

    Manages activities of the Quality department in delivering programs and initiatives that are responsive to individual, operational and client needs. Implements classroom assessments, certification, coaching and structured consultations for team development. Updates and sends periodic training and quality reports to stakeholders covering evaluation and...

  • Quality Assurance

    4 weeks ago


    Surabaya, Indonesia PT Otto Menara Globalindo Full time

    Maintain document control & manage internal audit - Drives Continuous Improvement initiatives implementation which leads to Service-Level Agreement (SLA) improvements, quality improvements, productivity gain and cost reduction - Ensure regular Operation Quality Assessment are done and to work with Operation to improve the quality - Ensure Standard Operation...


  • Surabaya, Indonesia PT. Natural Java Spice Full time

    Quality Assistant Manager - At least a Bachelor's Degree majoring in Science related major (Food Technology or Chemistry-related major preferred). - Minimum 3 years of experience in the same work role (QA/QC) / Supervisor Level - Familiar with measurement tools and instruments - Have good knowledge about QC systems, sampling methods, and implementation of...

  • Quality Analyst

    7 days ago


    Surabaya, Indonesia Gear Inc Full time

    Conduct daily monitoring, reviews and assessments, prepare documentation, measure quality performance; Review track and manage the implementation & efficiency of all quality monitoring procedures and systems; Conduct reviews of individual and team capability to ensure quality performance meets targets; Review client claims and non-compliance issues; Conduct...

  • Quality Assurance

    3 days ago


    Surabaya, Indonesia PT Gear Inc Services Indonesia Full time

    **Descriptions**: - Conduct daily monitoring, reviews and assessments, prepare documentation, measure quality performance; - Review track and manage the implementation & efficiency of all quality monitoring procedures and systems; - Conduct reviews of individual and team capability to ensure quality performance meets targets; - Review client claims and...

  • Quality Control

    7 months ago


    Surabaya, Indonesia Jiva Agriculture Full time

    Sales Commodity**Quality Control - Paddy**: - Surabaya,East Java - Full Time **General Overview** - Quality Control ensures that offtakes harvest (Paddy) quality measurement can be done accurately and smoothly. QC is also responsible to train Field Operation Team & Micro Collectors regarding quality measurement processes.**Roles and responsibilities** -...

  • Quality Engineer

    3 months ago


    Surabaya, Indonesia Philip Morris International Full time

    **BE A PART OF A REVOLUTIONARY CHANGE!** At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose - to deliver a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions...

  • Quality Assurance

    7 months ago


    Surabaya, Indonesia PT B2BE Solutions Indonesia Full time

    **PURPOSE**: - Develop, implement and document all testing activities, including test planning, test documentation, test execution, defect tracking, reporting and issue resolution management. - Participate in the continuous development of the QA Team’s standard practices and procedures. **OBJECTIVES**: - Work within the team and help ensure the...

  • Auditor, Quality

    4 days ago


    Surabaya, Indonesia Tapestry Full time

    We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible. At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach, Kate Spade New York, Stuart...


  • Surabaya, Indonesia PT Indowire Prima Industrindo Surabaya Full time

    Assistant Quality Control Manager (Material & Metallurgy) - Preferably 2 year experience in the manufacture industry - Willing to be placed in Surabaya, East Java. "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda...

  • Mgr-quality

    7 months ago


    Surabaya, Indonesia Marriott International, Inc Full time

    **หมายเลขงาน** 24076489 **ประเภทของงาน** Procurement, Purchasing, and Quality Assurance **สถานที่** Sheraton Surabaya Hotel & Towers, Jalan Embong Malang 25-31, Surabaya, East Java, Indonesia ดูบนแผนที่ **ตารางการทำงาน**...


  • Surabaya, Indonesia Brighton Real Estate Full time

    Requirement: - Possess strong knowledge of software testing and development methodologies. - Proficient in using testing tools and bug management. - Ability to work in a fast-paced and dynamic development environment. - Good understanding of programming languages related to web and mobile development, especially Java/Kotlin, Swift, and PHP. **Job...


  • Surabaya, Indonesia PT B2BE Solutions Indonesia Full time

    PURPOSE: - Lead the overall quality management for software projects, and collaborate with business analysts, software developers, designers to ensure the highest quality software products deliver to customers OBJECTIVES: - Help define and set team based KPI’s with management and manage these KPI’s within the team to ensure they are being delivered...


  • Surabaya, Indonesia PT Inosoft Trans Sistem Full time

    Inosoft Trans Sistem Senior Software Developer. Focused on solving the problem with a simple mechanism and efficient in time Company Overview Our Vision We are here to make your work easier, continuously innovating and developing our products that suit your needs by utilizing user friendly, flexible, and ready-to-use latest technology. Our Mission A...


  • Surabaya, Indonesia PERSOLKELLY Indonesia Full time

    PERSOLKELLY is one of the largest recruitment firms in Asia Pacific providing clients with comprehensive end-to-end workforce solutions, enabling us to leverage their connections as one of the largest recruiting firms in Asia Pacific. We are now seeking a position as a Quality Assurance System Section Head who will handle all management quality system of...