Quality Analyst

2 weeks ago

Surabaya, Indonesia Gear Inc Full time

Conduct daily monitoring, reviews and assessments, prepare documentation, measure quality performance;
Review track and manage the implementation & efficiency of all quality monitoring procedures and systems;
Conduct reviews of individual and team capability to ensure quality performance meets targets;
Review client claims and non-compliance issues;
Conduct data analysis to identify areas for improvements;
Identify and implement the best methodology that is appropriate and applicable to improve quality;
Develop, recommend and monitor corrective and preventive actions;
Evaluate and audit team quality included in external and internal reports;
Check and validate any findings and implement appropriate corrective action;
Maintain standards and performance quality for all services provided;
Maintain good communication with development teams to improve business processes.
Bachelor's Degree or at least Diploma 3 Certificate

English Proficiency Score (CERF) of C1 or better

Excel (or any similar spreadsheet program)

Word (or any similar word processing program)

**PowerPoint (or the equivalent)**:
**Proficiency in the following concepts**:
Root Cause Analysis Tools (5 Whys, Scatterplot, Fishbone, FMEA)

AID Coaching Methodology

SBIRA Coaching Methodology

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