Application Support Engineer

6 months ago


Jakarta, Indonesia Crypto.com Full time

**Responsibilities**:

- Ensure maximum uptime for multiple production systems
- Provide weekend support in a rotational basis and occasional public holiday support Manage, own and frequently follow-up incidents and requests raised to the team.
- Monitor and follow up critical system alerts; perform initial diagnosis and potential fix and escalate to the right teams.
- Assume the role of major incident manager upon major incidents, focusing on coordinating efforts, seeking updates from fellow tech teammates and providing timely updates to all stakeholders.
- Perform system operation and administration tasks, including checking and monitor multiple systems performance on a daily basis
- Work closely with internal users and external vendors to investigate and resolve production system issues, and communicate system enhancement /bug fix requirements to multiple engineering teams
- Help the team manager to refine and streamline day to day operations via automations
- Help the team manager to define work rosters, schedules and other managerial tasks.
- Help the team manager to formulate and continuously improve the team’s way of working.
- Work to comply with SLA and OLA
- Hands-on for incident management, change management and response management and writing RCA reports.
- Document knowledge articles and manage the team's knowledge base; share and promote overall knowledge level
- Provide support in non-office hours during emergency situations.
- Coordinate between product and development teams to ensure effective delivery of supporting services to the end-user
- Stay abreast of the latest technology and trends

**Requirements**:

- Impeccable sense of self-discipline, responsibility and integrity.
- A strong interest in working in crypto technology and financial environments.
- 1-3 years of experience in supporting an exchange / high frequency / low latency trading platforms.
- Proficient in spoken and written English language.
- Very strong team player and ability to proactively manage self and team's work with little supervision; high sense of responsibility and integrity.
- Proficient in Database queries / SQLs
- Knowledge in shell scripting and basic linux commands.
- Good knowledge in formal and practical production support model
- Experience with ITSM platforms like Jira, ServiceNow, etc.
- Excellent problem solving skill with a keen eye for detail.
- Excellent communication and interpersonal skills.
- Excellent time management ability and self organised and motivated.
- Familiar with agile methodologies
- Familiar with operations under Linux environment
- Familiar with relational databases concepts

**Preferred Technical Skills**:

- Good understanding of the ITIL V3/4 framework is highly preferred Understanding of AWS / Kubernetes is a plus
- Knowledge of Redis and log queries is a plus Experience in automations / AI would be an advantage
- Experience administering multiple monitoring systems such as Datadog, NewRelic, Kubernetes, Grafana and Elastic Cloud
- Strong Experience with Cloud Computing, AWS, Microservices Architecture, Unix and Linux Systems
- Experience coding in Ruby, Python, Java and/or GoLang would be a plus

LI-CY2

LI-Hybrid

LI-Associate

Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.

Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.

Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.

Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.

One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.

**_ Are you ready to kickstart your future with us?_**

**Benefits**

Competitive salary

Medical insurance package with extended coverage to dependents

Attractive annual leave entitlement including: birthday, work anniversary

Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up

Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.

Personal data provided by applicants will be used for recruitment purposes only.


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