Application Support Engineer

4 months ago


Jakarta, Indonesia Crypto.com Full time

**Responsibilities**:

- Ensure maximum uptime for multiple production systems
- Provide weekend support in a rotational basis and occasional public holiday support Manage, own and frequently follow-up incidents and requests raised to the team.
- Monitor and follow up critical system alerts; perform initial diagnosis and potential fix and escalate to the right teams.
- Assume the role of major incident manager upon major incidents, focusing on coordinating efforts, seeking updates from fellow tech teammates and providing timely updates to all stakeholders.
- Perform system operation and administration tasks, including checking and monitor multiple systems performance on a daily basis
- Work closely with internal users and external vendors to investigate and resolve production system issues, and communicate system enhancement /bug fix requirements to multiple engineering teams
- Help the team manager to refine and streamline day to day operations via automations
- Help the team manager to define work rosters, schedules and other managerial tasks.
- Help the team manager to formulate and continuously improve the team’s way of working.
- Work to comply with SLA and OLA
- Hands-on for incident management, change management and response management and writing RCA reports.
- Document knowledge articles and manage the team's knowledge base; share and promote overall knowledge level
- Provide support in non-office hours during emergency situations.
- Coordinate between product and development teams to ensure effective delivery of supporting services to the end-user
- Stay abreast of the latest technology and trends

**Requirements**:

- Impeccable sense of self-discipline, responsibility and integrity.
- A strong interest in working in crypto technology and financial environments.
- 1-3 years of experience in supporting an exchange / high frequency / low latency trading platforms.
- Proficient in spoken and written English language.
- Very strong team player and ability to proactively manage self and team's work with little supervision; high sense of responsibility and integrity.
- Proficient in Database queries / SQLs
- Knowledge in shell scripting and basic linux commands.
- Good knowledge in formal and practical production support model
- Experience with ITSM platforms like Jira, ServiceNow, etc.
- Excellent problem solving skill with a keen eye for detail.
- Excellent communication and interpersonal skills.
- Excellent time management ability and self organised and motivated.
- Familiar with agile methodologies
- Familiar with operations under Linux environment
- Familiar with relational databases concepts

**Preferred Technical Skills**:

- Good understanding of the ITIL V3/4 framework is highly preferred Understanding of AWS / Kubernetes is a plus
- Knowledge of Redis and log queries is a plus Experience in automations / AI would be an advantage
- Experience administering multiple monitoring systems such as Datadog, NewRelic, Kubernetes, Grafana and Elastic Cloud
- Strong Experience with Cloud Computing, AWS, Microservices Architecture, Unix and Linux Systems
- Experience coding in Ruby, Python, Java and/or GoLang would be a plus

LI-CY2

LI-Hybrid

LI-Associate

Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.

Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.

Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.

Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.

One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.

**_ Are you ready to kickstart your future with us?_**

**Benefits**

Competitive salary

Medical insurance package with extended coverage to dependents

Attractive annual leave entitlement including: birthday, work anniversary

Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up

Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.

Personal data provided by applicants will be used for recruitment purposes only.


  • Application Engineer

    4 months ago


    Jakarta, Indonesia PT Multiwira Mitra Perkasa Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Teknik, Lainnya, Penjualan (Teknis), Teknik, Umum **Jenjang Karir** Pemula / Staf **Job Deskripsi** - Support Sales Engineer Division - Make quotation and commercial proposal - Coordination & correspondence with principal and vendors - Provide a wide range of selection...

  • Application Engineer

    3 weeks ago


    Jakarta, Indonesia ROHDE & SCHWARZ GmbH & Co. KG Full time

    **Your tasks**: - Ensure to achieved T&M Application Support target both Individual and division. - Responsible to make Rohde & Schwarz technical product support for customer (Industrial and Test Lab) - Ensure to handling technical support in Pre/Implementation and After support. - Ensure to aggressively convince customer with the technical support. -...

  • Application Engineer

    4 months ago


    Jakarta, Indonesia DRÄXLMAIER Group Full time

    In order to support our Plant in Kavadarci, we are looking for **Application engineer** who can meet the challenges of the international market with openness, flexibility and enthusiasm. Use this chance and join our success! **Tasks**: - Optimisation and standardisation of existing procedures and equipment and development of new methods - Planning,...

  • Application Support

    4 months ago


    Jakarta, Indonesia NTT INDONESIA TECHNOLOGY Full time

    Support IT Application Perform the testing for any bug fix or improvements Perform the Regulatory activity Monitoring and close ticket assigned to the apps team Analyze the process and improvements Perform system development/programming A Bachelor Degree from Computer Sciences, Information Technology, or related Fresh graduates are welcome to apply Have...


  • Jakarta, Indonesia Recruitgo Full time

    **Job Title: Murex Technical Support** Client Industry: IT Services Location: Indonesia, Jakarta **Position Overview** RecruitGo is in search of an Application Support Engineer (Murex) who will be working with our client based in Singapore. Our client is an IT Services provider that specializes in creating and executing strategies for their workforce...


  • Jakarta, Indonesia Reeracoen Indonesia Full time

    9,000,000 IDR ~ 11,000,000 IDR - Jakarta- Education: Min. Diploma Degree in Engineering major or related major - Language: English Business Level - Experience: Min. 2 years as CAM Application Engineer or related position - Prior experience in a role focused on mold or die manufacturing is preferred - Expertise in Milling, Drilling, EDM, Mold Design, and Die...


  • Jakarta, Indonesia Technosoft SEA Pte Ltd Full time

    **Responsibilities**: - Research and identify solutions to software issues - Diagnose and troubleshoot system issues, including account setup and configuration - Ask customers targeted questions to quickly understand the root of the problem - Track system issues through to resolution, within agreed time limits - Properly escalate unresolved issues to...

  • Application Engineer

    4 months ago


    Jakarta, Indonesia EcoLab Full time

    Provide routine service support to Sales Representatives in strategic district accounts to execute agreed-upon customer system assurance and continuous improvement plans - Assist Sales Representatives with plant surveys of prospective customers - Develop strong relationships with the key stakeholders in the strategic district accounts where you provide...

  • Application Engineer

    4 months ago


    Jakarta, Indonesia SECO Full time

    Main activities Advising clients - Analyze the manufacturing problem and the customer's objective - Establish a simple manufacturing range. - Send the file to Etudes & Offres for the preparation of a price offer. - Organize and manage projects in contact with clients and in partnership with the study and project department. - Rely on and communicate with...


  • Jakarta, Indonesia PT ALTO Network Full time

    COMPANY DESCRIPTION ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond. DESIGNATION : IT Application Support...

  • IT Application Support

    4 months ago


    Jakarta, Indonesia Panin Dai-ichi Life Full time

    **Responsibilities**: - Escalate unsettled issues to respective level support/developers to ensure all issues are all managed. - Support user to analyzing the issue in the front line. - Update issue tracker and ensure all issues are solve within respective SLA. - Update and manage FAQ for quicker problem solving. **Key Requirements**: - Bachelor Degree,...


  • Jakarta, Jakarta, Indonesia Michael Page Indonesia Full time

    Maintain and support highly decorated customersParticipate in impactful financial products About Our Client Our client is a global tech based out of Europe with analytics products implemented in financial services institutions across the world. Job DescriptionDiagnose and resolve technical issues, providing support both internally and externally.Track and...

  • IT Application Support

    4 months ago


    Jakarta, Indonesia PT. ALTO Network Full time

    PT ALTO Network (Djarum Group), founded in 1993, is a financial technology company on providing total banking and payment solutions for Indonesia transaction ecosystems. ALTO is one of the 4 Licensed Lembaga Switchings in Indonesia and part of the Gerbang Pembayaran Nasional (GPN). Today, ALTO aims to be the national leader in payment solutions using the...

  • IT Application Support

    4 months ago


    Jakarta, Indonesia WebBeds APAC Full time

    WebBeds is seeking an experienced and talented IT Application Support & Platform Support to join the WebBeds Connectivity & Platform Support. As an IT Application Support you will participate directly with our Partners when they require assistance with their integration and help internal users of our web interfaces. You will work closely with our Commercial...


  • Jakarta, Indonesia Hana Bank Full time

    The Bank was established on 27 April 1971 under the name of PT Bank Pasar Pagi Madju. In line with the change in its status from a retail banking to a commercial bank in 1989, the Bank’s name was changed into PT Bank Bintang Manunggal (Bank Bima). This status change had a positive impact on the Bank’s performance and succeeded in attracting Hana...

  • Application Engineer

    4 months ago


    Jakarta, Indonesia Ecolab Full time

    **What You Will Do**: - Provide routine service support to Sales Representatives in strategic district accounts to execute agreed-upon customer system assurance and continuous improvement plans - Assist Sales Representatives with plant surveys of prospective customers - Develop strong relationships with the key stakeholders in the strategic district...


  • Jakarta, Indonesia Arrow Electronics, Inc. Full time

    **Position**: Senior Field Applications Engineer **What You'll Be Doing** - Drive demand creation across the ASEAN region by maximizing Arrow content on designs. - Be a team leader and technical spokesperson to suppliers to represent Arrow. - Partner with the sales team across pre-and post-sales activities, providing technical support and consulting to...

  • Application Support

    4 months ago


    Jakarta, Indonesia PT Mostrans Global Digilog Full time

    Melakukan pengecekan harian dan follow up ke pihak terkait dari setiap request yang masuk dari user melalui sistem Mostrans - Melakukan pengusulan sampai implementasi terkait inovasi support untuk bisa menyelesaikan tiket support yang bersifat repetitif - Memastikan inovasi support solved sampai ke UAT dan live production Inisiatif research untuk...

  • Application Support

    6 months ago


    Jakarta, Indonesia PT Tekno Gemilang Indonesia (TOGI) Full time

    Application Support - All placement : DKI Jakarta "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang." "Please be aware of the Fraud...


  • Jakarta, Indonesia Alfa Laval Full time

    At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people, and planet. This can only be achieved by having dedicated people with curious minds. Curiosity is the spark behind great ideas. And great ideas drive progress. As a member of our team, you thrive in a truly...