Key Account Analyst
2 weeks ago
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started We have much room for improvement and many ideas that will further shape the industry.
**Responsibilites**:
- Collaborate with other departments to meet Key Account needs and requirements.
- Identify and analyze Key Account business issues.
- Analyze nationwide end-to-end delivery performance.
- Handle internal and external daily inquiries ( problematic parcels & daily issues).
- Minimize issues in the delivery process.
- Monitor nationwide end-to-end delivery performance
**Requirements**:
- Bachelors' Degree in: Computer Science, Engineering, Mathematics or Statistics
- Min 1+ years experience
- Proficiency in SQL and visualisation tools (Metabase, Python, Spreadsheet etc)
- Able to work independently
- Team player
- Good understanding of analytics, business needs analysis, data visualization & stakeholder management
- Ability to display a structured thought process
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