Director of Operation

3 months ago

Surabaya, Indonesia Marriott International, Inc Full time

**Job Number** 24054536

**Job Category** Rooms & Guest Services Operations

**Location** JW Marriott Hotel Surabaya, Jalan Embong Malang 85-89, Surabaya, Jawa Timur, Indonesia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office,, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.

**CANDIDATE PROFILE**

**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

**CORE WORK ACTIVITIES**

**Managing Profitability**
- Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
- Analyzes service issues and identifies trends.
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

**Managing Revenue Goals**
- Monitors hotel operations sales performance against budget.
- Reviews reports and financial statements to determine hotel operations performance against budget.
- Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
- Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

**Leading Operations and Department Teams**
- Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
- Develops systems to enable employees to understand guest satisfaction results.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.

**Managing the Guest Experience**
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
- Responds to and handles guest problems and complaints.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

**Managing and Conducting Human Resources Activities**
- Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
- Ensures employees are treated fairly and equitably.
- Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).
- Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
- Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
- Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
- Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
- Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
- Marriot

  • Director of Operations

    3 months ago

    Surabaya, Indonesia Invira Humania Full time

    We are proud to partner one of the most well known and respected chemical distributor in Indonesia for the appointment of a **DIRECTOR OF OPERATIONS**, to expand the company’s portfolio businesses. The Director of Operations will be accountable to lead operational improvements, drive operational excellence by optimizing processes, implementing cost-saving...

  • Director

    5 months ago

    Surabaya, Indonesia Noraa & Co. Full time

    **Position Overview**:As the Director for Surabaya region, you will be a pivotal force in defining and executing the strategic vision for our client's operations in the region. Reporting directly to the executive leadership, you will play a key role in overseeing operations, cultivating client relationships, and fostering business...

  • Head of Warehouse Operation

    3 months ago

    Surabaya, Indonesia PERSOLKELLY Indonesia Full time

    At least 10 years of experience in warehouse and logistic operation & controlling - Strong exposure in distributor retail & wholesale, consumer good areas - Willing to be placed in Bondowoso, East Java PERSOLKELLY is one of the largest recruitment firms in Asia Pacific providing clients with comprehensive end-to-end workforce solutions, enabling us to...

  • Director of Business Development

    3 months ago

    Surabaya, Indonesia Shangri-La Hotels Full time

    Shangri-La Hotel, Surabaya Headquartered in Hong Kong SAR, the Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of four brands: Shangri-La...

  • Wedding Sales Account Director-complex

    3 months ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **Job Number** 23203998 **Job Category** Event Management **Location** Sheraton Surabaya Hotel & Towers, Jalan Embong Malang 25-31, Surabaya, East Java, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Prepares all event documentation and coordinates with Sales,...

  • Assistant Manager Purchasing

    3 months ago

    Surabaya, Indonesia PT Sinar Rejeki Baru Full time

    Responsibilities: Import Purchasing: Coordinate and execute all import purchasing activities, including sourcing suppliers, negotiating contracts, and managing procurement processes. Ensure timely delivery of goods while maintaining cost efficiency and quality standards. Administrative Support: Assist in day-to-day administrative tasks such as preparing...

  • Assistant Director of Finance-complex

    3 months ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **Job Number** 24067933 **Job Category** Finance & Accounting **Location** Sheraton Surabaya Hotel & Towers, Jalan Embong Malang 25-31, Surabaya, East Java, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists in the development and implementation of strategies...

  • Director of Services

    3 months ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **Job Number** 24057666 **Job Category** Housekeeping & Laundry **Location** JW Marriott Hotel Surabaya, Jalan Embong Malang 85-89, Surabaya, Jawa Timur, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Manages housekeeping functions and staff to ensure property guest...

  • Director of Rooms

    3 months ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **Job Number** 24055054 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Surabaya, Jalan Embong Malang 85-89, Surabaya, Jawa Timur, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Functions as the strategic business leader of the...

  • Assistant Director of It

    3 months ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **Job Number** 24057871 **Job Category** Information Technology **Location** JW Marriott Hotel Surabaya, Jalan Embong Malang 85-89, Surabaya, Jawa Timur, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** In addition to the functions of a property systems manager, the...

  • Director of Engineering

    3 months ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **Job Number** 24015218 **Job Category** Engineering & Facilities **Location** Sheraton Surabaya Hotel & Towers, Jalan Embong Malang 25-31, Surabaya, East Java, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Provides a high level of property maintenance knowledge....

  • Front Office Director

    3 months ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **Job Number** 24057659 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Surabaya, Jalan Embong Malang 85-89, Surabaya, Jawa Timur, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff as...

  • Director Marketing Communications

    3 months ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **Job Number** 24088174 **Job Category** Sales & Marketing **Location** Sheraton Surabaya Hotel & Towers, Jalan Embong Malang 25-31, Surabaya, East Java, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The Director of Marketing Communications is responsible for the...

  • Director of Finance

    3 months ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **Job Number** 24066845 **Job Category** Finance & Accounting **Location** Sheraton Surabaya Hotel & Towers, Jalan Embong Malang 25-31, Surabaya, East Java, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Functions as the property’s strategic financial business...

  • Director of Marketing Communications

    4 weeks ago

    Surabaya, Indonesia Marriott Full time

    Job Number 24145773 Job Category Sales & Marketing Location Sheraton Surabaya Hotel & Towers, Jalan Embong Malang 25-31, Surabaya, East Java, Indonesia Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY The Director of Marketing Communications is responsible for the planning, direction,...

  • Kepala Warehouse

    3 months ago

    Surabaya, Indonesia PERSOLKELLY Indonesia Full time

    **Location**: - Surabaya- Surabaya**Work Type**: - Contract- PERSOLKELLY is one of the largest recruitment firms in Asia Pacific providing clients with comprehensive end-to-end workforce solutions, enabling us to leverage their connections as one of the largest recruiting firms in Asia Pacific.- We are now seeking a position as a Kepala Operational...

  • Director of Food

    3 months ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **Job Number** 24073328 **Job Category** Food and Beverage & Culinary **Location** JW Marriott Hotel Surabaya, Jalan Embong Malang 85-89, Surabaya, Jawa Timur, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Functions as the strategic business leader of the...

  • Secretary

    3 months ago

    Surabaya, Indonesia PT Jasabox Intermedia Full time

    **Qualification** Bachelor degree in business management, communications or marketing. 2-3 years experience as a secretary. Proficient in English (reading and writing) **Required Skills**: Proven success in secretarial roles Strong decision-making ability Excellent communication, collaboration and delegation skills. Able to work in a fast-paced and...

  • Director of Sales

    3 months ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **Job Number** 23193910 **Job Category** Sales & Marketing **Location** Four Points by Sheraton Surabaya Tunjungan Plaza, JL. Embong Malang 25-31, Surabaya, East Java, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Leads and manages all day-to-day activities related...

  • Director of Sales

    3 months ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **Job Number** 24076523 **Job Category** Sales & Marketing **Location** JW Marriott Hotel Surabaya, Jalan Embong Malang 85-89, Surabaya, Jawa Timur, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Functions as the leader of the property’s sales department for...