Club Lounge Manager

1 month ago

Jakarta, Indonesia Marriott International, Inc Full time

**Additional Information**
**Job Number**24194829
**Job Category**Rooms & Guest Services Operations
**Location**The Ritz-Carlton Jakarta Pacific Place, Jalan Jendral Sudirman Kav 52-53, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia, 12190
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management

**JOB SUMMARY**

Responsible for the operation of the club lounge, ensuring that the highest levels of hospitality and service are provided. Areas of responsibility include guest and employee engagement, and human resources. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Maintains condition of the club lounge and orders supplies and equipment.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

**CORE WORK ACTIVITIES**

**Supporting Operations and Management of the Club Lounge**
- Ensures that all company standards are being maintained in each area of the club lounge.
- Ensures all team members meet or exceed all brand requirements.
- Supervises all areas of club lounge operations in the absence of Room Operations management.
- Maintains working condition of club lounge equipment and orders supplies as necessary.
- Promotes both Guarantee of Fair Treatment and Open Door policies.
- Ensures employees have the proper supplies and uniforms.
- Understands night audit procedures and being able to comprehend and utilize reports as necessary.
- Understands and complies with loss prevention policies and procedures.
- Opens and closes Front Desk/ Housekeeping shifts and ensures completion of assigned shift checklist and other duties.
- Provides a safe working environment in compliance with OSHA/MSDS.
- Coordinates with Food and Beverage to support lounge operations.
- Complies with all corporate accounting procedures.
- Performs required annual quality audit.

**Supporting the Management and Development of Club Lounge Team**
- Stays readily available/approachable for all employees.
- Extends professionalism and courtesy to employees at all times.
- Leads by example demonstrating self-confidence, energy and enthusiasm.
- Assists/teaches team managers scheduling against guest and hours/occupied room goals.
- Sets clear performance expectations with club lounge employees.
- Assists team supervisors with constructive coaching and counseling.
- Solicits feedback for continuous improvement.

**Managing the Guest Experience**
- Extends professionalism and courtesy to guests at all times.
- Motivates and encourages staff to solve guest and employee related concerns.
- Provides excellent customer service by being readily available/approachable for all guests.
- Coordinates customer group requests.
- Takes proactive approaches when dealing with guest concerns.
- Assists employees in understanding guests’ ever-changing needs and expectations, and how to exceed them.

**Conducting Human Resource Activities**
- Trains staff and monitors adherence to all relevant policies and procedures.
- Communicates performance expectations employees in accordance with job descriptions for each position.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that all relevant training is provided to employees in a timely fashion.
- Assists in performing the payroll function.
- Oversees daily shift operations and ensures compliance with all policies, standards and procedures.
- Takes proactive approaches when dealing with employee concerns.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to

  • Club Lounge Manager

    6 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24051081 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Jakarta Pacific Place, Jalan Jendral Sudirman Kav 52-53, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for...

  • Assistant Club Lounge Manager

    6 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24049157 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Jakarta Pacific Place, Jalan Jendral Sudirman Kav 52-53, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management JOB SUMMARY Supports the...

  • Assistant Club Lounge Manager

    2 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24155355 **Job Category**Rooms & Guest Services Operations **Location**The Ritz-Carlton Jakarta Pacific Place, Jalan Jendral Sudirman Kav 52-53, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia, 12190 **Schedule**Full Time **Located Remotely?**N **Position Type** Management JOB SUMMARY Supports the supervision of...

  • Executive Club Lounge Manager

    3 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24204756 **Job Category**Food and Beverage & Culinary **Location**The Ritz-Carlton Jakarta Pacific Place, Jalan Jendral Sudirman Kav 52-53, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia, 12190 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for club lounge...

  • Westin Club Manager

    6 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24029994 **Job Category** Rooms & Guest Services Operations **Location** The Westin Jakarta, Jl. H.R. Rasuna Said Kav.C-22 A, Jakarta, Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Complete designated cashier and closing reports in the computer...

  • Lounge Bar Manager

    6 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 23203611 **Job Category** Food and Beverage & Culinary **Location** Sheraton Jakarta Soekarno Hatta Airport, One Marriott Drive, Jakarta, Indonesia, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for bar/lounge daily shift operations and...

  • Club Manager

    8 months ago

    Jakarta, Indonesia Inspire Brands Asia Full time

    **Key Summary**:As a Club Manager at Anytime Fitness Indonesia, you will oversee the daily operations of the gym, ensuring exceptional member experiences, staff management, and facility maintenance. **Responsibilities**: - Manage all aspects of gym operations, including staffing, scheduling, and member services. - Develop and implement strategies to drive...

  • Manager Operasional Sport Club

    6 months ago

    Jakarta, Indonesia Sari Kresna Kimia Full time

    **KUALIFIKASI** - Pria / Wanita - Usia Maks 40 Tahun - Berpengalaman min 3 Tahun di bidang Operasional Sport Club - Mempunyai aspek leadership yang baik - Memiliki kemampuan Komunikasi yang baik dengan anggota, team, dan management. - Bersedia ditempatkan di Meruya Jakarta Barat **JOB DESK** - Bertanggung jawab pada Operasional Sport Club - Memastikan...

  • Executive Lounge Attendant

    3 months ago

    Jakarta, Indonesia Mövenpick Hotel Jakarta City Centre Full time

    Executive Lounge Attendant - Experience in the same role - Ability to work under pressure - Excellent communication and interpersonal skills - Knowledge of hotel management software and systems Why work for Accor - Employee benefit card offering discounted rates at Accor hotels worldwide - Develop your talent through Accor's learning programs - Ability to...

  • Westin Club Manager

    2 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24190100 **Job Category**Rooms & Guest Services Operations **Location**The Westin Jakarta, Jl. H.R. Rasuna Said Kav.C-22 A, Jakarta, Jakarta, Indonesia, 12940 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment,...

  • Westin Club Manager

    6 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24078297 **Job Category** Rooms & Guest Services Operations **Location** The Westin Jakarta, Jl. H.R. Rasuna Said Kav.C-22 A, Jakarta, Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of...

  • Manager - Executive Club Lounge

    6 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24051060 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Jakarta, Jalan DR Ide Anak Agung Gde Agung Kav E.1.2 No 1&2, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the...

  • Sales Manager

    3 months ago

    Jakarta, Indonesia PULLMAN Full time

    **Company Description** Pullman Jakarta Central Park is a 5 star hotel located in Podomoro City in West Jakarta adjacent to Central Park Mall, an international award winning shopping icon in Asia. With 317 beautiful guestrooms & Suites, featuring an Executive Club Lounge, Collage All Day Dining serving International Cuisines, the cozy BUNK Lobby Lounge, 9...

  • Club Lounge Supervisor

    6 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24033846 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment,...

  • Club Lounge Supervisor

    6 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24070665 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment,...

  • Club Lounge Supervisor

    2 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24175572 **Job Category**Rooms & Guest Services Operations **Location**Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia, 10220 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment, assigning...

  • Duty Manager

    6 months ago

    Jakarta, Indonesia PULLMAN Full time

    **Company Description** Pullman Jakarta Central Park is a 5 star hotel located in Podomoro City in West Jakarta adjacent to Central Park Mall, an international award winning shopping icon in Asia. With 317 beautiful guestrooms & Suites, featuring an Executive Club Lounge, Collage All Day Dining serving International Cuisines, the cozy BUNK Lobby Lounge, 9...

  • Assistant Club Lounge Manager

    4 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24203027 **Job Category**Food and Beverage & Culinary **Location**The Ritz-Carlton Jakarta Pacific Place, Jalan Jendral Sudirman Kav 52-53, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia, 12190 **Schedule**Full Time **Located Remotely?**N **Position Type** Management - Marriott International is an equal opportunity...

  • Club Lounge Associate

    4 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24201931 **Job Category**Rooms & Guest Services Operations **Location**Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia, 10220 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Supply guests with directions and information regarding property amenities,...

  • Chief Executive Officer

    6 months ago

    Jakarta, Indonesia Boys & Girls Clubs of America Full time

    Overview: As a powerful testament, an astounding 54% of national Club alumni have expressed that the Club has had a life-altering impact on them. This highlights the incredible opportunity that awaits you and your team to make a profound and transformative difference in the lives of our youth, which will undoubtedly bring about profound and lasting...