Fleet Quality 2w Associate

3 days ago


Jakarta, Indonesia Grab Full time

**Job Description**:
**Life at Grab**:
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour, and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

**Get to Know the Team**:
Grab Electric is the largest electric vehicle operator in SEA with a focus on providing transportation services that are environmentally friendly, easy to use, and affordable option for its customers & drivers while continuing to empower and elevate the quality of life for communities.

**Get to Know the Role**:
This role is responsible for providing, supporting, and monitoring Quality vehicle e-moto.

Help to improve process quality and quality of vehicles by collaborating with Operations, Partner Management, Grab Drivers and Workshops.

**The Day-to-Day Activities**:

- Coordination with fleet partners Internal (Sales team, Fleet Ops, and Fleet Insurance & document) and External (driver and OEM or workshop) to improve and maintain vehicle quality.
- Monitoring the improvement progress of vehicle durability from Process & Operations.
- Control vehicle status and location accuracy for every single movement and utilization of replacement vehicles.
- Control quality checks in each Driver Journey for a better driver experience.
- Handling Voice of Customers which do early resolutions.
- Leading Quality Team in Jakarta with a total of 4 sub-functions.
- Capable to propose alternate solutions to reduce cost vehicle related, lead time and process optimization, and durability of vehicle.
- Capable to deliver quality result both from inbound and outbound operations

**The Must-Haves**:

- Has Minimum experience as Senior Service advisor/Section Head/Deputy Department in Workshop/Automotive Company/Car Rental
- Minimum experienced working in the automotive industry i.e. car rent/taxi pool/automotive manufacturing for 3 ~ 5 years.
- Minimum bachelor’s degree in any major.
- Good in Bahasa and English (verbal and written).
- Strong technical skills, good communication and interpersonal skill.
- Good understanding of data administration following by expert in Microsoft office (excel and word)
- Familiar and good knowledge of workshop (body repair, general repair, maintenance), claim insurance vehicle, handling vehicle accuracy in Pool, Fleet Management, and standard quality of vehicle.

**Our Commitment**:
We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey toward creating inclusion at Grab for all Grabbers.



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