Deposit and Claim Staff

4 days ago


Jakarta, Indonesia PT. ALTO Network Full time

**Main Functions**

Bertanggung jawab dalam kegiatan operasional dengan melakukan monitoring deposit API dan Biller ALTO, melakukan top up deposit klien, dan melakukan proses klaim transaksi untuk semua produk sesuai dengan SLA.

**Authorities**
- Melakukan top up deposit
- Melakukan perubahan status transaksi mitra
- Memberikan Informasi status transaksi pada mitra

**Responsibilities & Job Desc**

**Monitoring Deposit**
- Melakukan monitoring deposit API dan Biller ALTO
- Melakukan update deposit secara harian kepada line manager
- Melakukan proyeksi kebutuhan deposit harian
- Melakukan top up deposit API dan Biller
- Melakukan rekap terhadap dana top up deposit API dan Biller

**Top Up**
- Melakukan pengecekan dana pada mutasi bank
- Melakukan top up deposit mitra sesuai permintaan
- Melakukan rekonsiliasi dan rekap terhadap dana top up deposit mitra

**Claim**
- Melakukan monitoring terhadap klaim yang akan jatuh tempo
- Melakukan _reminder_ kepada mitra apabila terdapat klaim yang akan jatuh tempo secara harian
- Memproses klaim transaksi mitra untuk semua produk
- Berkoordinasi dengan Bank / Interkoneksi untuk pengajuan klaim
- Berkoordinasi dengan Internal ALTO apabila terdapat komplain dari mitra
- Memberikan informasi terkait status klaim kepada mitra

**Key Indicators**
- Tidak terdapat Human Error yang menyebabkan kerugian financial
- Claim diproses dan selesai sesuai SLA
- Availibility deposit API dan Biller, tidak mencapai batas minimum.
- Client Satisfactions

**Competencies**
- Reporting & Data Visualization
- Report Bank intepretation
- Payment Process (RTGS & LLG)
- Online transaction
- Customer Service
- Well organized with attention to detail
- Able to operate Ms Excel well including pivot
- Good and effective communication skills
- Ability to maintain good customer relations

**Requirements**:

- Bachelor’s degree in any discipline
- High potential fresh graduates are welcome
- Pleasant personality with good written and verbal communication and interpersonal skills
- Mature, proactive, take initiative and well organized
- Systematic and able to work with team
- Smart working and fast learning

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