Creator X Seller Relationship Manager

4 days ago

Jakarta, Indonesia TikTok Full time

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, together we can build an e-commerce ecosystem that is innovative, secure and intuitive for our users.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Join us as we drive the future of e-commerce here at TikTok.

**Responsibilities**:

- Define all seller and creator experience related projects by benchmarking the industry seller and creator initiatives and tools to facilitate selling process for the region.
- Develop and communicate seller and creator-related key initiatives to all stakeholders in the region and increase synergy with business.
- Manage and prioritize a seller and creator experience portfolio.
- Produce and own the master schedule of initiative and regional project plans, ensuring that all interdependencies are identified and factored into the master schedule.
- Seek out cross-project synergies (across global initiatives, regional plans and interdependent projects) and ensure leveraged opportunities across all project initiatives.
- Sort out the opportunities in seller and creator communication entrances and interactions to reduce their efforts in daily business operations.
- Collaborate with key business group contacts, project teams and global/regional service contacts to design, develop and implement product training programs that support business objectives.
- Proactively engage Governance and Experience internal functions, such as Operations, Process, Quality, Training, and SOP to drive improvement efforts.
- Minimum Bachelor's Degree or equivalent practical experience.
- 3-5 years of experience in e-commerce specialising in livestreams
- Passion for customers, partners and effective at designing and implementing experience KPI's and other measures.
- Have the sense to balance experience and growth and drive planning and execution of initiatives across a regional organization.
- Able to navigate through ambiguity and a fast-changing environment, proven track record to thrive in a matrix environment.
- Strengths in problem solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask.
- Strong verbal and written communication skills, proficiency in English and native Indonesian language.
- Strong ownership and a team player, always focused on delivering results with high standards.

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