Community Manager

5 months ago

Jakarta, Indonesia OLIVER APAC - Freelance Full time

**Job Title**: Community Manager

**Role**: Freelancer (3 months)

**Location**: Jakarta, Indonesia

**A LITTLE BIT ABOUT THE ROLE**:
The Community Manager is responsible for owning accountability and leading the day-to-day operations for all Community Management and ad hoc Social requirements. You are responsible for setting the overall strategic direction and communicating it with the Clients and internal teams to ensure the on-time, on-brief delivery of high-quality social and Community Management led projects.

**WHAT YOU WILL YOU BE DOING**:
**Key Responsibilities**
- Omni-channel strategy and content lead for the brand (social and digital).
- Provide a social media perspective on campaigns, content themes and ideas on the brand.
- Develop a localized content calendar specific to the market's products and schedules.
- Oversee approval, scheduling and posting of content calendar across social platforms while ensuring brand guidelines & tone are enforced.
- Oversee daily response management, escalation of complaints & inquiries and brand sentiment.
- Monitoring on social media pages.
- Keeps consistently up to date with social and digital trends and shares opportunities or red flags to client & team.
- Supply reports using software for social platforms (i.e. brand and competitor analysis) which includes in-depth analytics and insights.
- Create and monitor KPIs to ensure delivery of key objectives and achievement of growth targets for social.
- Manage and develop positive client relationships.
- Ensuring high quality, innovative and on-time delivery of work.

**WHAT YOU WILL NEED TO BE GREAT IN THIS ROLE**:
**Role-Specific Skills, Knowledge and Experience**
- Ideally 2-3 years creative agency & community management experience for a key brand.
- Experience working with social media platform.
- Experience in social media insights & analytics.
- Excellent verbal and written English communication language skills.
- A keen interest in popular culture, fashion and the latest digital trends.

**Personal Attributes**
- Self-motivated, working with little supervision.
- Collaborative team player, open minded and non-political.
- Proven ability to communicate and liaise with senior-levels in the business.
- Discrete about all confidential and personal information.
- Driven, proactive, helpful, and an enthusiastic team player.
- Quality of being extremely thorough and accurate.
- Clear understanding of all OLIVER products.
- Demonstrable leadership abilities.

**A LITTLE BIT ABOUT US**:
OLIVER provides clients with dedicated agencies. We do this because we believe the traditional agency model is not fit for the speed of modern marketing. Businesses want, and rightly demand, the same quality of strategic and creative thinking the traditional agency provides, but at a speed that befits how they now work.

The traditional agency outside-in model means that huge quantities of time are wasted in the back and forth and linear processes between agencies and clients. OLIVER agencies come to the client, live inside their office, and solve their problems collaboratively.

OLIVER agencies are strategic and creative, whilst being agile and adaptive. They cover the full range of integrated marketing, but at the speed that businesses now demand. We allow our clients to work in real time. Creating better work, at pace.

**OUR VALUES AND HOW TO LIVE THEM**:
**Ambition** - you look for opportunities to deliver greater value to those around you.

**Imagination** - you identify a range of solutions to problems.

**Inclusion - **to be actively pro-inclusive and anti-racist across our community, clients, and creations.

**Inspiration** - you lead by example and encourage others to do the same.

**Learning **- you have excellent listening skills that helps you to learn from our clients and those around you.

**Results** - you accept responsibility for your actions.
- Inside Ideas Group and its' affiliates are equal opportunity employers committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All [suitable] applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodiversity, disability status, or any other characteristic protected by local laws._
- We've set ambitious, market-leading environmental and social goals around sustainability at OLIVER. _We have committed to be net zero by 2030 and take far reaching action on DE&I in the sector. _We expect everyone to contribute to our mission, embedding sustainability into every department and through every stage of the project lifecycle._

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