Suite Host at Seabourn

3 months ago

Jakarta, Indonesia PT Sumber Bakat Insani Full time

Have full and comprehensive knowledge of all ship facilities and services.
- Be a continual source of assistance and information to all our guests.
- Maintain a high level of communication and provide feedback to the Asst. Housekeeper.
- Be fully knowledgeable of in suite service, amenities, functions and systems.
- Prepare the guest suite according to the guest preference and Company standards.
- Familiarize the guests with all safety aspects and suite features upon arrival.
- Create a memorable stay for the guests and follow up on all guest requests promptly.
- Report any guest related concerns immediately to the Asst Housekeeper.
- Report for work on time and attend daily briefings.
- Overall responsibility for the cleanliness, turn down service and appearance of all assigneg suites.
- Maintain all guest preference set ups in the suite and take primary responsibility of all living and sleeping areas of the suite.
- Supervise assigned attendant in cleanliness of bathrooms and balconies.
- Perform extra duties as scheduled
- Control and safeguard all equipment and items used.
- All suite services to be delivered to company standards.
- Inspection form, standard set-up manuals and inspections performed by the Executive housekeeper or Assistant Housekeepers.
- Pick-up and Delivery of laundry/dry cleaning for the suites.
- Assist with bookings and reservation for restaurants, SPA, shore excursions as required.
- Assist and support the Attendant in all in suite service to ensure he/she succeeds.
- Record and update the Assistant Housekeeper, updating guest history files on daily basis.
- Follow all PH policies and procedures and to perform PH standards of cleaning in all lockers, corridors and pantries.
- Use the correct cleaning chemicals; supplies and Personal Protective Equipment required to perform your duties as a Suite Host/Hostess.
- Perform evening watch and long watch duties as scheduled throughout each cruise.
- Perform any additional cleaning tasks required by the Executive Housekeeper and Assistant Housekeeper.
- Perform extra duties as required by the company such as Guest Welcome Back or Crew acknowledgement events as set out by voyage demands.
- Report all maintenance issues in your suites and working areas as soon as you notice or are made aware of them.

**Experience**:

- Shipboard: 1 year (preferred)

**Language**:

- English (preferred)

Willingness to travel:

- 100% (preferred)

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