Customer Service Support
5 days ago
Jobdesc:
- Memandu konsumen dan mitra kami dalam menggunakan produk kami
- Mengelola layanan pertanyaan dan perselisihan yang timbul dari konsumen dan mitra kami
- Memberikan layanan pelanggan yang sangat baik kepada basis konsumen dan mitra kami
- Menjaga hubungan baik dan upaya membangun komunitas dengan konsumen dan mitra kami
- Mendukung projek dari semua kategori termasuk pendaftaran, akuisisi, dan transaksi penjualan.
Tujuan Inti:
- Mengedukasi konsumen dan mitra mengenai produk-produk apps, dan kampanye promosi, serta memecahkan masalah ketika mereka mengalami kesulitan.
- Menyelesaikan permasalahan konsumen dan mitra secara cepat dan efektif dengan penuh empati dan kepedulian.
- Melakukan tugas administratif yang menyangkut rekening mitra (isi pulsa, perubahan informasi mitra, dll.)
Pengalaman / Kriteria Penting (Wajib):
- Min D3/S1 jurusan apa pun Dengan IPK 2,75
- Artikulasi yang jelas dan komunikasi yang baik in Bahasa
- Memiliki pengalaman di bidang customer service atau sales area / telesales
- Memiliki pengalaman di bidang sales
- Keterampilan mengetik dengan WPM 50 & Akurasi 90%
- Rasa Empati - Telah melakukan vaksinasi 3 dosis
- Energik
- Min. Lulusan baru dan maksimal 2 tahun di posisi yang sama (entry-level)
- Adaptif terhadap perubahan dinamis
Pengalaman/Kriteria yang Diinginkan (Diutamakan): Mampu berbahasa Inggris dengan komunikasi pasif mínimal
Jenis Pekerjaan: Penuh Waktu, Kontrak
Panjang kontrak: 6 bulan
Pendidikan:
- SMA/SMU/SMK (Diutamakan)
Pengalaman:
- Sales lapangan/sales akuisisi: 1 tahun (Diutamakan)
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Jakarta, Indonesia SDZ Support Company Full timeSDZ SUPPORT TECHNOLOGIES AND SERVICES LTD is an international company that provides customer support services to reputable financial firms. One of our biggest clients is IQ OPTION (IQOption is an international IT company operating in the fintech industry that developed one of the world's best trading platforms for financial instruments). Now we are looking...
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