Field Service Technician

2 weeks ago

Jakarta, Indonesia Philips Full time

**Job Title**: Field Service Technician

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

**In this role, you have the opportunity to make life better**
Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

**You are responsible for**
- Based on customer requirements, serves as a consultant to provide technical recommendations that best suit the environment.
- Building, deploying, integrating solutions, and collaborate on fulfilling technical implementation deliverables such as detailed design documentation, system build, configuration and testing.
- Maintain website and database.
- Install Philips Health Systems (HS) equipment according to standards with respect to quality and installation time as set by HS.
- Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by HS.
- Perform corrective maintenance, supported, when necessary, by tier-2 support helpdesk.
- Demonstrate commitments to meet & exceed customer needs and requirements by ensuring all given quality standards.
- Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned.
- Be aware of customer needs and potential commercial leads (Philips Lifecycle Solutions - PLS) through customer visits and provide feedback and recommendations to the management, relevant people within the organization.
- Use company property with care to ensure optimal results with mínimal operational costs.
- Keep abreast of new technologies likely to affect HS products range.
- Be a professional representative for HS with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with HS policy and targets.
- Responsible for executing service events (maintenance & Installation) in compliance with applicable version of Business Unit (BU) / Business Line (BL) service manuals and relevant PH quality standard policies.
- Responsible for completeness and accuracy of service records and installation records with particular attention to test & inspection results
- Responsible for adopting appropriate ESD control while servicing HS equipment.
- Responsible for using appropriate electronic measurement equipment in calibration-controlled cycle.
- Responsible for reporting identified device safety issues according to applicable HS quality standard policy.
- Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner.
- Responsible in managing spare part under individual consignment stock and return the parts whenever part is no longer used.

**To succeed in this role, you’ll need a customer-first attitude and the following**
- College graduate degree level or equivalent desired in Clinical or Electrical or Computing Systems Engineering. Biomedical Engineer preferred.
- A minimum of 2-3 years within an engineering, medical or science related environment required.
- Minimum 1-2 years prior experience in customer facing role.
- Strong customer focus.
- Capacity to listen and communicate in a clear and effective manner.
- Problem solving/troubleshooting mind-set.
- Strong team player.

**How we work at Philips**
Our newly adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home - for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:

- We believe in the importance of impactful collaboration:_ There's a certain energy when everyone’s in the same room that can heighten idea generation

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