Services Technician

3 weeks ago

Jakarta, Indonesia NTT Ltd Full time

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

**Want to be a part of our team?**

Often considered a “bag-carrying” repair specialist. Performs client-site servicing, repair, and/or installation of company product(s).

This job may include any aspect of product field support, including system hardware and software, medical or laboratory devices and equipment, and systems networking.

Provides technical support to customers on operational or maintenance aspects of system equipment.

Serves as customer contact on technical and service-related problems.

Diagnoses mechanical, hardware, software, and systems failures using established procedures.

Determines the most cost-effective repair/resolution to minimize customer downtime.

Prepares reports for analysis of product failure trends and service ability issues.

**Working at NTT**

The Services Technician takes responsibility for the basic equipment setup and configuration of associated software at client sites. They collaborate and work closely with the Engineering organization to provide install and break/fix functions for clients. Individuals in this role install and test new software and hardware. They maintain servers and network hardware. They also diagnose and troubleshoot hardware failures and provide technical support, escalating unresolved issues when appropriate. Services Technicians provide telephonic, remote, and on-site support to clients.

**Key Roles and Responsibilities**:

- Provide support when problems arise and maintain a log and/or list of all the required repairs
- Carry out routine server and network maintenance tasks
- Setup and maintain backup systems for desktops and file servers
- Engage with clients and assist with software and hardware installation and break/fix function at lower levels of complexity
- Ensure the operational hardware and the associated software are installed on client sites, under the supervision and guidance of more senior colleagues
- Test installations and assist with fixing performance issues of installed software, escalating problems where applicable
- Contribute to client engagement and the success of the team by working with the team to ensure a quality solution for the client.

**Knowledge, Skills, and Attributes**:

- Displays excellent interpersonal skills
- Excellent verbal and written communication skills
- Good problem-solving skills
- Ability to take initiative and complete tasks on time within very little daily instruction
- Ability to work as part of a team
- Uses judgment to resolve issues or make recommendations

**Academic Qualifications and Certifications**:

- Relevant vendor and product certification together with the required vocational training completed

**Required Experience**:

- Demonstrable related experience gained within a similar IT environment

**What will make you a good fit for the role?**

1-3 years experience
- Understand the system development life cycle
- Having knowledge and experience in core banking especially in handling banking platform
- Having basic programing knowledge
- Having basic database knowledge
- Having basic IT Infrastucture (Server, Network, Firewall, Security) knowledge
- Have been involved in IT Project Management
- Proficient in English

**Equal opportunity employer**

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

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