Datacenter Technician Manager
4 weeks ago
Business Function Overview:
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Datacenter Technician Manager (DCTM).
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action
**Responsibilities**:
As a Datacenter Technician Manager, your success will be measured by:
People Management
- Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
- Model - Live our culture; Embody our values; Practice our leadership principles.
Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
- Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.
- Promotes a positive and effective team environment by modeling best practices, leading regular team meetings and cross-discipline collaboration, and monitoring the status of work across their team.
Data Center Operations
- Shares expertise in and provides guidance on standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and decommissioning equipment.
- Reviews process changes to evaluate impact on service execution and shares relevant information about change with stakeholders across functions and disciplines.
- Provides guidance on and holds a team of technicians accountable for compliance with Data Center Services (DCS) business unit and service-level policies, procedures, deadlines, and service change policies.
- Assigns tasks to technicians and monitors progress against Key Performance Indicators (KPIs) and established Service Level Agreements (SLAs).
- Ensures work is appropriately prioritized and that resources and team capabilities are in place so that assigned tickets are completed within SLAs and meet KPIs.
- Analyzes data related to technicians' performance on tickets and shares with Operations Management.
Service Delivery
- Ensures technicians are trained on procedures for installation, deployment, replacement, and post-execution quality check processes.
- Investigates root causes of issues that may have impacted SLAs and takes proactive corrective action.
- Ensures that tasks assigned to technicians are appropriate for their individual capabilities and they have access to and complete relevant training.
- Shares updates with relevant stakeholders during service incidents and escalates issues with significant customer or business impact to appropriate experts and stakeholders.
Managing Services
- Exercises awareness and discretion to contribute to issue tracking, follow-up, and resolution; accountable for service compliance and quality; escalates issues through appropriate channels, follows-up on issue resolution, and shares knowledge related to issue resolution with appropriate teams; provides guidance to technicians around client interactions.
- Monitors services tickets and Key Performance Indicators (KPIs) and reports trends and service anomalies.
- Leads team and triage meetings, prioritizes work across their team, and rebalances priorities to respond to changes.
- Collects and reviews service metrics for their team to support service intelligence analysis.
- Partners with internal and external stakeholders to manage the removal of risks to personnel, resource availability, performance, and compliance.
- Identifies and develops needed skills of technicians on their team in alignment with service design to maximize efficiency.
- Ensures technicians receive detailed guidance on specific tasks as needed and have access to on-the-job training opportunities to develop knowledge and skills through hands-on experience.
Data Center Work Environment
- Conducts daily safety briefings, completes required safety training, and participates in on-site safety committees; ensures technicians are complying with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use).
- Promotes a culture of safety and empowers technicians t
-
Datacenter Technician
1 week ago
Jakarta, Indonesia Microsoft Full timeBusiness Function Overview: In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Datacenter Technician (DCT). Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you...
-
Datacenter Technician
4 weeks ago
Jakarta, Indonesia Microsoft Full timeBusiness Function Overview: In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Datacenter Technician (DCT). Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you...
-
Datacenter Technician
2 days ago
Jakarta, Indonesia Microsoft Full timeBusiness Function Overview: In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Datacenter Technician (DCT). Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you...
-
Datacenter Project Manager
1 week ago
Jakarta, Indonesia Microsoft Full timeIn alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Datacenter Project Manager (DCPM). Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCPM, you will perform a key role...
-
Datacenter Project Manager
2 weeks ago
Jakarta, Indonesia Microsoft Full timeIn alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Datacenter Project Manager (DCPM). Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCPM, you will perform a key role...
-
Critical Environment Technician
1 week ago
Jakarta, Indonesia Microsoft Full timeAs a Critical Environment Technician (CET) in Microsoft’s Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps our Datacenters up and running. This could be anything from coordinating with supplier/vendors, recognizing safe versus unsafe work environment, having a hands-on understanding of how critical...
-
Critical Environment Technician
2 days ago
Jakarta, Indonesia Microsoft Full timeAs a Critical Environment Technician (CET) in Microsoft’s Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps our Datacenters up and running. This could be anything from coordinating with supplier/vendors, recognizing safe versus unsafe work environment, having a hands-on understanding of how critical...
-
Critical Environment Program Manager
7 days ago
Jakarta, Indonesia Microsoft Full timeMicrosoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a...
-
Sr.critical Environment Technician
1 week ago
Jakarta, Indonesia Microsoft Full timeIn alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Senior Data Center Critical Environment Technician (CET IV). Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I...
-
Technician Manager
4 weeks ago
Jakarta, Indonesia Veranda Pakubowono Jakarta Full timeTechnician Manager - Graduated with Diploma/Bachelor Degree - Min. 2 years experienced in similar position - Excellent communication skill - Target oriented person "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda...
-
Technician Manager
22 hours ago
Jakarta, Indonesia Veranda Pakubowono Jakarta Full timeTechnician Manager - Graduated with Diploma/Bachelor Degree - Min. 2 years experienced in similar position - Excellent communication skill - Target oriented person "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda...
-
Critical Environment Technician
3 days ago
Jakarta, Indonesia Microsoft Full timeAs a Critical Environment Technician (CET) in Microsoft’s Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps our Datacenters up and running. This could be anything from coordinating with supplier/vendors, recognizing safe versus unsafe work environment, having a hands-on understanding of how critical...
-
Critical Environment Technician
2 days ago
Jakarta, Indonesia Microsoft Full timeAs a Critical Environment Technician (CET) in Microsoft’s Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps our Datacenters up and running. This could be anything from coordinating with supplier/vendors, recognizing safe versus unsafe work environment, having a hands-on understanding of how critical...
-
Technician Manager
4 weeks ago
Jakarta, Indonesia Veranda Hotel Pakubowono Jakarta Full timeTechnician Manager - Diploma / Bachelor degree in Hospitality/Engineer or related - Proficiency in English (reading/writing/speaking) - Pleasant & Positive Attitude - Min. 1 years experience in the same position - Proficient using AutoCAD for Chief Engineering - Experienced in the hotel industry at 4 or 5 star hotel will be preferable - This role will be...
-
Technician Manager
22 hours ago
Jakarta, Indonesia Veranda Hotel Pakubowono Jakarta Full timeTechnician Manager - Diploma / Bachelor degree in Hospitality/Engineer or related - Proficiency in English (reading/writing/speaking) - Pleasant & Positive Attitude - Min. 1 years experience in the same position - Proficient using AutoCAD for Chief Engineering - Experienced in the hotel industry at 4 or 5 star hotel will be preferable - This role will be...
-
Critical Environment Technician Manager
3 days ago
Jakarta, Indonesia Microsoft Full timeIn alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a **Data Center Critical Environment Technician Manager.** Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I CE...
-
Critical Environment Operations Manager
6 days ago
Jakarta, Indonesia Microsoft Full timeBusiness Function Overview: Microsoft’s Cloud Infrastructure and Operations (MCIO) is the engine that powers our cloud services. As a Critical Environment Operations Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, Office 365, Xbox, OneDrive...
-
Stage Technician
4 weeks ago
Jakarta, Indonesia Hiringmaps Full timeStage Technician This position is responsible for the physical appearance of a stage or set. They’re in charge of setting up and maintaining all of the equipment, furniture, props, and other items that need to be in place before actors can begin performing their roles. What’s in it for you: - Be part of a unique and complex resort in Qatar - Take...
-
Jakarta, Indonesia Microsoft Full timeBusiness Function Overview: In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Data Center Critical Environment Technician Manager. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud...
-
Pharmacy Technician
4 weeks ago
Jakarta, Indonesia JVM Solutions Full time**JOB PURPOSE**: JVM is hiring a Pharmacy Technician to perform a full range of professional Pharmacy concepts and practices, on site; using government furnished facilities, equipment and supplies to a variety of patients. **DUTIES AND RESPONSIBILITES**: - Prepare, package, compound, label and dispense pharmaceutical products and medications. - Review...
