IT Support Monitoring

4 weeks ago


Jakarta, Indonesia PT Bumi Amartha Teknologi Mandiri Full time

Monitor Job Execution: Oversee the entire process of job execution, from initiation to completion, ensuring smooth operation and identifying potential issues.
- Proactive Communication: Actively communicate any obstacles or failures (e.g., job failure) directly and promptly through the agreed-upon communication channels.
- Issue Resolution: Implement the appropriate issue resolution procedures in accordance with the company's Standard Operating Procedures (SOP), ensuring timely and effective resolution of any challenges.
- Reporting: Prepare and submit detailed daily, weekly, and monthly reports on job status, incidents, and performance metrics to relevant stakeholders.
- Minimum Qualifications: Minimum of a Diploma 3 (D3) in Computer Engineering, Information Technology, or a related field
- 2 years of experience working as a computer operator or in a similar role within the IT field
- Familiar with working on shifting schedules
- Willing to work on-site at our office in Cempaka Putih, Central Jakarta
- Strong analytical and planning skills
- Good communication and presentation skills
- Excellent problem-solving skills



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