Field Technician Service Specialist

6 months ago

Jakarta, Indonesia Medtronic Full time

**Careers that change Lives
Today, we’re partnering across the industry to confront systemic healthcare challenges - this requires bold leadership. If you want a challenging, energizing, rewarding career that changes lives, join us. Help us bring the next generation of life-changing medical technology to patients worldwide.

**A Day in the Life
**The Field Support Engineer is responsible for all aspects of equipment support performed at customer sites or prior to delivery, and to ensure that it is completed in compliance with all company policies and standard operating procedures. This may include pre-delivery inspection, installation, commissioning, planned maintenance, troubleshooting, assessment, breakdown repair, and in-service to customers on basic device maintenance.
- He or she is the main contact point with the local customers.
- Responsibilities may include the following and other duties may be assigned.
- Effectively manage the customer expectation and compliance with customers' Service Level Agreements (SLAs) and safety
- Able to support last minute call to attend the customer onsite calls at non-working hours.
- Supports minor projects, including performing tests, interpreting data, developing reports
- Performs technical activities requiring considerable judgment
- Has working knowledge of all products and can provide some guidance to lower level employees including 3rd party service provider engineers
- Expected to independently propose solutions to problems for supervisor review
- Has unsupervised interaction with customers involving simple negotiations
- Obtains and provides technical information on matters of significant importance to the job area
- Able to advise internal and external customers on available service options and make recommendations as a consultant
- Able to assist in providing on the job guidance to other employees within job area
- Manages own workload and ensures timely completion of tasks
- Acts as an escalation point for issues encountered in the field
- Monitors own certification status and highlights need for re-certification
- Coordinate test tool and spare part availability in the field
- Communicates independently with biomedical engineers, the in-country commercial organization, and customers
- Ability to work on tasks which are typically not routine
- Lead by example in good documentation practice
- Responsible to ensure all documentation / system entries are fully complete in a timely manner
- Assist the commercial and junior team members during product demonstrations Communication to customers on product lifecycle management, product upgrades, and upcoming new product introductions

**Must Have: Minimum Requirements**
- Bachelor’s Degree required Minimum of 2 years of relevant experience, or advanced degree with 0 years of experience

**Your Profile**
- Bachelor’s degree in Engineering is preferred
- Experience with medical devices is an advantage
- Working experience in Intensive Care Unit (ICU) / Operating Theatre / relevant hospital / healthcare environment is a plus
- Working knowledge of ISO13485 / Good Distribution Practice of Medical Devices (GDPMD)
- Knowledgeable in Electrostatic Discharge (ESD) precautions and practice
- Experience with SAP / Service Max, Opex - Lean / Six Sigma certification is appreciated
- Effective verbal and written English communication skills
- Basic presentation skills Proficiency in Microsoft Office

**About Medtronic
**Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

**What We Offer
**We recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the company's success. We believe in rewarding our staff with a complete package of benefits designed to support them at every career and life stage. As a result, our employees have access to the following benefits, to name a few:

- Our global well-being program supports your physical, emotional, social and financial well-being.
- Medtronic Employee Assistance Program offers confidential support and resources to build and enhance employee and organizational resilience, productivity, teamwork and psychologically healthy workplaces.
- Various insurance benefits include Inpatient and Outpatient Medical Insurance, Life, Disability and Accident Insurance. We have generous employee referral programs, employees stock purchase pl

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