Account Manager

3 weeks ago


Jakarta, Indonesia HappyFresh Full time

Grocery shopping is easy, said no one ever Nobody likes cardio in the supermarket, looking for an empty parking bay, lining up and, God forbid, traffic jams. There is more to life than just reaching for that loaf of bread on the top shelf at the store. Enter the solution

We are HappyFresh, Southeast Asia’s leading grocery e-commerce company that is hell-bent on delivering a simplified life by revolutionizing how you and many households get their groceries.

Our HappyFresh app grants access to over 400 partnered supermarkets and specialty stores that echo our cause to change the grocery shopping landscape.

Customers can also shop from our HappyFresh Supermarket, which offers greater shopping flexibility. Enjoy express and scheduled grocery deliveries, fewer out-of-stock moments, competitive prices, and more.

We hold through 5 cultural pillars that serve as our mantra behind our day-to-day tasks and interactions with our teammates, laying the foundation for more conducive and productive work culture. They are:

- Customer, Customer, Customer
- Ownership and Deliver Impact
- Team Player
- Openness
- Self Mastery

Beyond our strive toward solving the problem that is grocery shopping, we look to address the needs and wants of local communities and create a future where groceries will never be a problem in the modern world.

**About The Role**:

- You will be working with the HappyAds team and collaborating with the top-of-mind FMCG brand in executing campaign and promotion in HappyFresh platform
- Account Manager will be responsible in a smooth campaign onboarding process and oversee existing campaign brief to match our agreed**What Will You Do**:

- Help coordinate campaign bookings with our sales and marketing teams to ensure on time execution.
- Help to communicate campaign performance and media channels to all relate departments and clients.
- Monitor media channels according to schedule.
- Process all correspondence and paperwork related to accounts.
- Developing and sustaining solid relationships with key clients that bring in the most income for the company.
- Addressing and resolving key clients’ complaints.
- Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.
- Developing a thorough understanding of key clients' needs and requirements.
- Collaborating with the country finance team in providing professional billing process and administration.

**What Will You Need**:

- 1-2 years of experience in sales with min 1 year in Key Account Management.
- Strong communication, presentation, negotiation and influencing skills, with the ability to build rapport easily.
- Self driven and motivated with a positive attitude.
Organization, flexibility and the ability to prioritize and manage diverse activities simultaneously.
- Attention to detail and quality control.
Computer literate; MS Office & Google Workspace.

**What's in it for you**:

- HappyFit: fun exercise programs alongside professional trainers.
- HappyMind: free psychological consultation to keep your mental health on track.
- HappyBenefit: allowance for health activities and health-related items.
- LinkedIn Learning access for all courses
- Discounts on grocery shopping on our HappyFresh app.
- Competitive compensation package including medical, dental, maternal insurance, and more.
- No Meeting Thursday: an internal initiative for HappyFreshers to engage in deeper work task focus without distractions.
- Additional 1-day annual leave for each work anniversary.
- Birthday leave.
- Occasional celebration for team engagements.
- All-access to snacks in our pantry.
- Hybrid working environment with dynamic and international colleagues.

**What will you be part of**:
Meet, collaborate, and flex your skills alongside talented and driven problem-solvers from all walks of life. We applaud a hungry-to-learn and a proactive attitude in helping other HappyFreshers within and beyond your departmental borders in their time of need. All while striving for the same goal - to deliver a simplified life.

We place safety for HappyFreshers first. Hence why, we take extensive measures to ensure you stay safe and healthy in body, mind, and soul through our various online and offline activities.


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