Avp - Customer Service Senior Analyst
2 weeks ago
The Institutional Customer Service Manager is an intermediate management-level position responsible for providing full leadership and direction of a team to provide client resolution and support in coordination with the Customer Service team. The overall objective of this role is to ensure the seamless delivery of customer service support to external clients.
**Responsibilities**:
- Manage Customer Service unit typically consisting of multiple teams of non-exempt staff performing related tasks (e.g., customer service, training, business planning and analysis)
- Evaluate employee performance and provide recommendations for pay increases, budget and resource planning, promotions, terminations, etc.
- Provide solutions and influence decisions with potential for broader organizational impact
- Contribute to the development of new customer service techniques, models and plans, as needed, and recommend and support new process enhancements/work procedures with broad scope of impact
- Conduct periodic service reviews with agreed reporting, developing action plans to confirm commitment and optimize service levels
- Responsible for client satisfaction and delivery of end results by influencing decisions and addressing variable (occasionally complex) issues with substantial potential impact
- Lead or support special projects and/or task forces and negotiate with external parties, as needed
- Deliver a high-quality service experience across the client base and inform clients of ongoing market initiatives
**Qualifications**:
- 5-8 years of previous experience in call center management preferred
- Previous experience in financial services preferred
- Proven self-reliance, self-motivation, and accountability to complete objectives with limited supervision
- Demonstrated ability to lead teams to deliver results
- Ability foster a work environment of coaching, feedback and open communication
- Demonstrated ability to identify and recommend opportunities to improve operating efficiency and customer satisfaction
- Demonstrated organizational and problem-solving skills
- Able to work successfully in a high-pressure environment and closely with peer group
**Education**:
- Bachelor's degree/University degree or equivalent experience
- **Job Family Group**:
Customer Service
- **Job Family**:
Institutional Customer Service
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
-
Customer Service Senior Analyst
1 day ago
Jakarta, Indonesia Citi Full timeThe Service Analyst 2 is an intermediate position responsible for workflow analysis of departmental systems, workforce and procedures in coordination with the Customer Service function. The overall objective is to ensure accurate reporting and compliance across all product lines. **Responsibilities**: - Design and analyze moderately complex reports to...
-
Customer Service Analyst
6 days ago
Jakarta, Indonesia Citi Full timeThe Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for...
-
Institutional Customer Service
1 day ago
Jakarta, Indonesia Citi Full timeThe Customer Service Senior Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Manage a portfolio of...
-
IT Service Desk Analyst
1 week ago
Jakarta, Indonesia Schlumberger Full time**IT Service Desk Analyst**: Jakarta - Indonesia **Job Title**: IT Service Desk Analyst **Location**: Indonesia The Service Desk Analyst is responsible for providing first and second level administrative and technical support for the resolution or escalation of laptop and desktop hardware and software related problems and problems related to IP telephony,...
-
AVP-Business Development
2 days ago
Jakarta, Jakarta, Indonesia Indosat Full timeAVP-Business DevelopmentLocation: IDEmployment Status: Not specifiedDepartment: Group B2B TechCo Business DevelopmentSegment: Financial Services (Bank & Non Bank)Job Responsibilities:Account Planning (client info & power Maps)Industrial expert based on technology trendsFact Findings from client pain points and insight infoTriggering new business initiatives...
-
Customer Service Intermediate Analyst
6 days ago
Jakarta, Indonesia Citi Full timeThe Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: Manage a portfolio of...
-
Senior Business Analyst
5 days ago
Jakarta, Jakarta, Indonesia Kredivo Group Full timeKredivo Group is hiring a Senior Business Analyst to support our product development efforts. As a Senior Business Analyst, you will work closely with cross-functional teams to identify business opportunities and challenges, and develop solutions to address them.Your key responsibilities will include:Conducting business analysis to identify opportunities and...
-
Senior Data Analyst for On-Demand Services
7 days ago
Jakarta, Jakarta, Indonesia Gojek Group Full timeWe are looking for a senior data analyst to join our On-Demand Services team. As a key member of the team, you will analyze large volumes of data to derive new intelligence and develop data science models that improve business outcomes. Your expertise in data analysis and machine learning will help drive business growth and improve customer...
-
Senior Financial Analyst
2 weeks ago
Jakarta, Indonesia Micron Full time**Our vision is to transform how the world uses information to enrich life for all.** Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it...
-
Senior Business Analyst
7 days ago
Jakarta, Indonesia ATI Business Group Full timeAs the Senior Business Analyst in the IT Business Enablement team, you will lead a team of Business Analysts and Automation Experts to analyze the business goals, services, processes, and information needed to identify opportunities for improvement. Ideally, you will use your extensive experience in the travel or aviation industry to formulate the best...
-
Senior Business Analyst
6 days ago
Jakarta, Indonesia CRIF Full time**Designation**:Business Analyst Lead **Vertical**:Global Delivery The position will be a part of Company’s S.P.A, offering Digital Solutions in BFSI sector focusing on primarily Analytics & Scoring services, Credit Management solutions, Decision solutions, Collections, Digital Underwriting and Business Information Reports. Role will be based in the...
-
Senior Finance Analyst
2 weeks ago
Jakarta, Indonesia PT. Angkut Teknologi Indonesia (Deliveree) Full timeSenior Finance Analyst - Pendidikan mínimal S1 jurusan akuntansi atau finance, IPK mínimal 3.0 - Pengalaman mínimal 3-4 tahun. - Untuk posisi Finance Analyst, Fresh Graduate atau kandidat dengan pengalaman maksimal 2 tahun dipersilakan melamar. - Pendidikan master dan CPA/CA diutamakan untuk posisi manager dan senior. - Pengalaman di Big 4 consulting firm...
-
Customer Service
2 weeks ago
Jakarta, Indonesia PT Khan Yoga Fit Full timePersyaratan Holding a minimum Senior or Vocational High School, Bachelor Degree major in any field Having minimum at least 1 years’ experience as Customer Service in any companies Having positive attitude and no criminal record Having excellent interpersonal and communication skills Be passionate about health and wellness Having customer service...
-
Universal Service Banker
3 weeks ago
Jakarta, Indonesia Citi Full timeThe Service Analyst 1 is an entry-level position responsible for executing day to day customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support. **Responsibilities**: -...
-
Senior Treasury Analyst
2 weeks ago
Jakarta, Indonesia Micron Full time**Our vision is to transform how the world uses information to enrich life for all.** Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it...
-
Tax Senior Analyst
4 days ago
Jakarta, Indonesia Tenaris Full timeAt Tenaris, you will join a global network of professionals working together toward a common goal: shape the future of energy through advanced tubular products and services. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. If you want to become part of a diverse team that values...
-
Customer Service
2 weeks ago
Jakarta, Indonesia PT IT Service Centre Full timePersyaratan - Wanita - Usia maksimal 28 tahun - Minimal pendidikan Diploma / S1 - Pengalaman mínimal 2 tahun di bidangnya - Mampu berbahasa inggris aktif - Menguasai Ms.Excel - Memiliki komunikasi yang baik Tanggung Jawab - Handling Customer - Handling Complain
-
Macroeconomic Analyst Senior
5 days ago
Jakarta, Jakarta, Indonesia DT Global Full timeDT Global is committed to fostering inclusive prosperity, social equity, and environmental stewardship. We are seeking a Macroeconomic Analyst Senior to join our team and contribute to our mission.About the RoleThe Macroeconomic Analyst Senior will lead Prospera's engagement with various institutions in the Government of Indonesia (GOI) and manage a team of...
-
Avp - Investment Senior Analyst
6 days ago
Jakarta, Indonesia Prudential plc Full timePrudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...
-
Customer Service Officer
2 weeks ago
Jakarta, Indonesia PT Aldmic COOPN Digital Full timeResponsibilities: - Provide detailed information about products, services, and company policies. - Resolve customer complaints and issues efficiently and professionally, aiming to turn negative experiences into positive outcomes. - Escalate complex issues to the relevant departments or senior staff when necessary. - Maintain records of customer...