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Floor Manager
1 month ago
One of Bali’s Premium Sports Centres, offering state-of-the-art facilities and expert coaching, is looking for a Floor Manager to join their team immediately.
**Requirements**:
- Experience in a supervisory or management role, preferably within a sports club, gym, or hospitality setting. Familiarity with sports is preferred.
- Excellent leadership skills with the ability to motivate and manage a diverse team.
- Strong communication skills and a customer-focused attitude.
- Ability to handle difficult situations calmly and resolve conflicts effectively.
- Basic knowledge of health and safety protocols in a sports facility.
- Fluent in English is a must.
- Flexibility to work during peak times, including evenings, weekends, and holidays.
- Must thrive in a fast-paced, active environment.
**Responsibilities**:
- Supervise the club facilities: padel courts area, restaurant area, recovery area, changing rooms, showers, restrooms, bar, social area and kids area.
- Ensure all courts are properly maintained, cleaned, and ready for play, addressing any equipment or surface issues promptly.
- Coordinate with CA and GSA departments to ensure smooth daily operations and excellent customer experience.
- Ensure all members and guests are always attended to and provided any need or request.
- Regularly gather feedback from customers to improve services and facilities.
- Lead and manage floor staff (CA and engineering)
- Create work schedules, assign tasks, and ensure that all staff adhere to the club’s standards and policies.
- Oversee the scheduling and bookings of courts, ensuring that the courts are in perfect condition between sessions
- Monitor the facilities in different areas ( courts, courts shelves, alleys between courts, restrooms, changing rooms, showers) to ensure they are always in good condition. Arrange cleaning actions, repairs or replacements as needed.
- Ensure that all safety guidelines are strictly followed by both staff and customers, particularly in the restrooms, changing rooms, recovery area, showers and around the courts.
- Work closely with GM and coaches and event planners to ensure all logistics, from court availability to player services, are efficiently managed.
- Place orders for replacement equipment and supplies in collaboration with the procurement team.
- Prepare regular reports on customer activity, staff performance, and any operational issues.
- Report on the club’s maintenance needs, customer feedback, and key performance indicators to the Club Manager.
**Benefits**:
Attractive salary according to experience + BPJS
