Payment Operations
1 week ago
**Deskripsi Pekerjaan**:
Melakukan rekonsiliasi transaksi harian
Memastikan pencairan keluar sesuai dengan pembayaran masuk dengan berkoordinasi dengan tim finance
Berkoordinasi dengan tim CS dalam menangani inquiries terkait pembayaran, termasuk melakukan pengecekan terhadap status pembayaran dan pencairan User
Menangani proses refund/ pergantian rekening mulai dari proses pengajuan hingga pembayaran kembali
Mengidentifikasi serta menangani kejanggalan dan ketidaksesuaian dalam transaksi
Melakukan eskalasi ke pihak eksternal maupun internal terhadap dispute pada transaksi
Membuat laporan pembayaran masuk dan pencairan keluar dengan berkoordinasi dengan tim finance
Melakukan verifikasi dan rekonsiliasi terhadap metode pembayaran manual
Melakukan verifikasi dan konsolidasi transaksi untuk diajukan ke tim finance
Bertanggung jawab terhadap proses pemberian cashback ke User
**Lokasi Kerja**: Sunter, Jakarta Utara
**Kualifikasi**:
Minimum pendidikan D3, diutamakan jurusan finance/ accounting
Min pengalaman 1 tahun sebagai payment operation atau yang berkaitan di e-commerce/ fintech
Memiliki perhatian tinggi pada detail & pengecekan berulang
Fasih dalam menggunakan Ms. Excel maupun Google Sheet serta tools pengecekan internal
Terbiasa melakukan pengecekan transaksi dalam jumlah transaksi yang banyak dalam satu waktu
Bersedia melakukan pekerjaan di Sabtu, Minggu, termasuk hari libur dengan waktu yang terbatas
Memiliki kemampuan komunikasi verbal & tertulis yang baik
Disiplin terhadap waktu
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