Operations Manager, Payments
6 months ago
**Funding Societies | Modalku **is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp.This position is within our payments team.
**Modalku | Funding Societies and CardUp** joined forces to provide a comprehensive digital financial solutions for SMEs: Elevate. The platform allows SMEs to effortlessly manage and pay expenses and receive payments within one seamless digital platform. This position is within our payments team. These no-code solutions simplify the lives of business owners, by improving cash flow management, unlocking cost savings and helping businesses save time, through automation of finance processes. And here at Funding Societies | Modalku we live by our core values:
- **Serve with Obsession**:Build win-win relationships for the long-term by having a customer obsession.
- **Grow Relentlessly**: Strive to become our best, most authentic selves.
- **Enable Teamwork, Disable Politics**:Only by forging togetherness, we help each other succeed.
- **Test Measure Act**: Stay curious and reinvent ourselves, through innovation and experimentation.
- **Focus on Impact**:Create impact through bias for action and tangible results.
We are looking for an experienced Operations Manager, Payments for Indonesia or Singapore. You'll drive daily payment operations and are passionate about ensuring the operations of our fast-growing business run smoothly. You have an eye for details and ability to get things done quickly, whilst at the same time making improvements to continually enhance and streamline operations. You will be responsible across the APAC region with markets Singapore, Malaysia and Indonesia and reporting to the Head of FinOps.
**What you will do**:
- Be in charge of day-to-day operations to ensure payouts, refunds and reconciliation of payments is done on time with 100% accuracy.
- Be the primary contact point for daily operations (across functions - product, data, commercial, compliance etc) and manage the feedback loop across teams to resolve operational gaps and recurring issues.
- Lead monthly financial and regulatory reporting for our payment partners and regulatory bodies, including assisting with internal and external audit requirements.
- Manage day-to-day relationships with our third party operational partners (banks, network partners, payment processors and other fintechs), including maintenance of internal policies / SOPs and knowledge base of policy changes across partners.
- Suggest and implement product/process design enhancements that will streamline and improve operations, including for new market or product launches.
- Adhere to our risk management framework and ensure operational compliance with relevant regulations.
- Create analytical reports on the company’s financial operations to guide strategy on margin improvements, and partner with the Data team to ensure accuracy of these reports.
**Requirements**:
**What we are looking for**:
- At least 6 years of experience in an operations role within the payments / fintech sector
- Deep understanding of operations and data analytics, experience in payment processing a plus
- Team management experience is a bonus
- Self-starter, entrepreneurial mind set with drive and initiative to solve problems and get things done.
- Flexible and able to multi-task; fast-moving and sometimes ambiguous environment, driving toward clarity and solutions.
- Strong attention to detail and ability to prioritize and juggle multiple tasks with short turnaround time.
- Excellent communication skills and personal qualities of integrity, credibility and quality.
- Strong command of the English language (written and verbal).
- Strong comprehension skills and high analytical abilities.
- Minimum BSc / BA, MBA a plus
**Benefits**
- **Time off**:
- We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
- **Flexible Working** - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
- **Medical Benefits** - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
- **Mental Health and Wellness** - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit
- **Learning & Development** - We believe learning should never end and we support everyone with self-learning L&D allowances.
- **Tech
-
Asia Business Operations
3 months ago
Jakarta, Indonesia Gas Power Lean & Business Operations Full time**Job Description Summary**: Coach, drive and manage Lean behaviors, principles, and tools by partnering with Operating Leaders in business management roles (e.g. GM General manager of Business Unit, or Executive Lead of a Function). Drive cultural transformation resulting in step-change in operational business metrics. May also be roles that are part of...
-
Payment and Cash Management Operations Checker
6 months ago
Jakarta, Indonesia BNP Paribas Full timePAYMENT AND CASH MANAGEMENT OPERATIONS CHECKER (JOB NUMBER: ITO002649) **Direct Responsibilities** - Ensure all transactions and service requests are timely executed. - Responsible to process and verify transactions of the following products: > Incoming/outgoing local currency payments such as RTGS, SKN and BI FAST > Cheque & giro clearing >...
-
Account Manager
6 months ago
Jakarta, Indonesia Coda Payments Full time**What We Do** At Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow revenue, profit margins, and customer engagement in 60+ markets with ease. For...
-
Product Operations Associate
6 months ago
Jakarta, Indonesia Coda Payments Full time**What We Do** At Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow revenue, profit margins, and customer engagement in 60+ markets with ease. For...
-
Market Development Manager
6 months ago
Jakarta, Indonesia Coda Payments Full time**What We Do** At Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow revenue, profit margins, and customer engagement in 60+ markets with ease. For...
-
Payment and Cash Management Operations Checker
6 months ago
Jakarta, Indonesia BNP Paribas Full time**Direct Responsibilities** - Ensure all transactions and service requests are timely executed. - Responsible to process and verify transactions of the following products: > Incoming/outgoing local currency payments such as RTGS, SKN and BI FAST > Cheque & giro clearing > Incoming/outgoing foreign currency transfer (SWIFT) > Time Deposit booking > Loan...
-
Operations, Payment Outbound
8 months ago
Jakarta, Indonesia Shopee Full timeDepartmentOperations- LevelEntry Level- LocationIndonesia - JakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis...
-
Senior Security Operations Analyst
6 months ago
Jakarta, Indonesia Coda Payments Full time**What We Do** At Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow revenue, profit margins, and customer engagement in 60+ markets with ease. For...
-
Government Affairs Manager, Southeast Asia
2 months ago
Jakarta, Indonesia Coda Payments Full time**What We Do** At Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow revenue, profit margins, and customer engagement in 60+ markets with ease. For...
-
Incident Manager
6 months ago
Jakarta, Indonesia Coda Payments Full time**What we do** At Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow revenue, profit margins, and customer engagement in 60+ markets with ease. For...
-
Accounting Associate
6 months ago
Jakarta, Indonesia Coda Payments Full time**Responsibilities**: - Verifying the accuracy of vendor bills before making weekly operational payments inclusive of staff claims - Compiling requests for payments from various requestors and preparing payment lists - Preparing payments in multiple currencies and uploading them to our banking/payment platforms to be processed - Maintaining proper filing of...
-
Senior Marketing Manager, B2B Marketing
3 months ago
Jakarta, Indonesia Coda Payments Full time**What We Do** At Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow revenue, profit margins, and customer engagement in 60+ markets with ease. For...
-
IT Service Desk and Network Operations Centre
6 months ago
Jakarta, Indonesia Coda Payments Full time**What We Do** At Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow revenue, profit margins, and customer engagement in 60+ markets with ease. For...
-
Risk and Aml Investigator
3 months ago
Jakarta, Indonesia Coda Payments Full time**What We Do** At Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow revenue, profit margins, and customer engagement in 60+ markets with ease. For...
-
Jakarta, Indonesia JPMorganChase Full time**JOB DESCRIPTION** Join the team and leverage your expertise to optimize client operations with our cutting-edge payment technologies. Be part of a team driving innovation and excellence in the payments industry. As an Implementation Manager in the Payments Client Service & Implementation team, you will play a crucial role in making it as easy as possible...
-
Client Implementation Manager
1 month ago
Jakarta, Indonesia JPMorgan Chase Full timeJoin the team and leverage your expertise to optimize client operations with our cutting-edge payment technologies. Be part of a team driving innovation and excellence in the payments industry. As an Implementation Manager in the Payments Client Service & Implementation team, you will play a crucial role in making it as easy as possible for clients to do...
-
Benefit & Operations Payment Officer
2 weeks ago
Jakarta, Indonesia FWD Insurance Full timeAbout FWD Group FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims...
-
Product Operations Associate
6 months ago
Jakarta, Indonesia Coda Payments Full time**What We Do** At Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow revenue, profit margins, and customer engagement in 60+ markets with ease. For...
-
Senior Regional Counsel, Apac
6 months ago
Jakarta, Indonesia Coda Payments Full time**What We Do** At Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow revenue, profit margins, and customer engagement in 60+ markets with ease. For...
-
Platform Product Manager
2 months ago
Jakarta, Indonesia FAZZ Full time**About the Role** You will lead core parts of our fintech platform that will help to accelerate digital businesses. You will be responsible for the vision, strategy and execution of all initiatives that will ensure our customers get the most value out of our fintech products. **What You Will Do** - Ownershp of Payment and Lending Platforms: Manage the...