App Operations

2 months ago


Jakarta, Indonesia Shopee Full time

Department Engineering and Technology- LevelExperienced (Individual Contributor)- LocationIndonesia - JakartaThe Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our engineers do not merely solve problems at hand; We build foundations for a long-lasting future. We don't limit ourselves on what we can or can't do; we take matters into our own hands even if it means drilling down to the bottom layer of the computing platform. Shopee's hyper-growing business scale has transformed most "innocent" problems into huge technical challenges, and there is no better place to experience it first-hand if you love technologies as much as we do.

**About the Team**:
**About Sea Labs Indonesia**:

- Sea Labs is at the core of the Sea platforms development, supporting diverse business lines from e-commerce, supply chain, games, payment and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business, Shopee, spurred the launch of Sea Labs Indonesia. Since its inception, the group of passionate engineers have charted the course to drive the best experience for our users in Indonesia, many of which solutions are even adapted to other markets in the region.Sea's hyper-growing business scale has transformed most "innocent" problems into huge technical challenges, and there is no better place to experience world-class projects first-hand if you love technologies as much as we do. Together with our passionate and driven teams, you'll get to develop your skills, build on industry knowledge and collaborate with global teams in a dynamic space. Browse our Sea Labs Indonesia team openings to see how you can make an impact with us.**About the Team**:
- Impact analysis for changes from external platforms, partner software development kits
- Tracking and managing app dependencies, git repos, evaluating their impact
- Responsible for the app stability workflow, monitoring, alerting, and following-up of important metrics
- Coordinate root cause analysis for production errors, and follow up with incident reports
- Design and maintain automated app operation and reporting processes and workflows
- Optimize the efficiency of the current processes across the mobile platforms
- Collaborate with cross-functional teams to manage operational and technical queries, knowledge-base, etc

**Requirements**:

- Bachelor's or higher degree in Computer Science or IT related fields
- Good logical thinking and problem solving skills
- Professional verbal and written communication skills in English
- Strong analytical skills, understands complex issues, able to identify the root cause, capable of critical thinking and data driven decision making
- Passion for automation, tool and efficiency improvements, in order to streamline repeated processes
- Process-driven mindset. Have a deep understanding of process design and execution
- Software development experience in mobile field is a plus


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