Key Account Manager
3 weeks ago
**In this position you will**
Manage Indonesia’s large key accounts, which includes developing and implementing strategic plans consistent with the Key Account’s mission. You will also be responsible for mapping the organisation and managing the relationship from CXO level to executive management whilst maintaining strong governance. You will own the relationship for bolttech, internally and externally.
**You will be responsible for**
- Planning and aligning on long term and annual partnership strategies / goals
- Identifying and aligning target market segments for business development within the key account
- Developing a pipeline of initiatives and actively hunt for new opportunities within the key account and optimize existing initiatives
- Deepening and widening Key Account relationship by understanding emerging and untapped opportunities and deliver new products or channels
- Innovating as opportunity poses to leverage bolttech digital capabilities in delivering superior B2B and end customer experience for clients
- Acquiring a thorough understanding of key customer needs and requirements and ensure the expectations are managed
- Expanding our relationships by continuously proposing solutions that meet their objectives
- Ensuing propositions and services are delivered to customers in timely manner
- Serve as the link of communication between key account and internal teams - be it Indonesia or group office
- Resolving any issues and problems faced by customers and deal with complaints
- Preparing regular reports of progress and forecasts to internal and external stakeholder using key account metrics
- Management of sales and service teams to deliver profitable growth
- Keeping up to date market trends and introduce appropriate action
**For you to be successful**
we expect you to be able to demonstrate the following key competencies:
Impactful
- Proactive in identifying what needs to be done, and taking action, before being asked, or before the situation escalates
- Evaluates data and makes decisions, including differing stakeholder perspectives and/or some missing information. Understands when an “80% solution” is sufficient and acts accordingly.
- Takes accountability and self-motivated to deliver results even in situations which are not straight-forward.
Adaptable
- Manages multiple requirements in a positive and proactive manner adjusting approach to reach goals as required. Manages adversity well and adapts.
- Modifies style and leverages different approaches depending on different situations and circumstances
Customer Focus
- Puts the customer at the centre of decision making and uses design thinking to ensure the solution is desirable, feasible, viable, and sustainable.
- Leverages customer data to generate behavioral insights and make data driven decisions
- Invests time in understanding different customer segments and how solutions can be simplified, scaled, and optimized for each
Communication
- Effective and articulate communicator actively and respectfully listens to and synthesizes others’ perspectives
- Keeps relevant people accurately informed and up to date of both positive and potentially negative information
- Concise in communicating and references relevant information tailored to the audience to support points
**You will require the following qualifications and skills**
- Minimum Bachelor's Degree in any discipline from reputable university or BSc/BA in business administration, sales or relevant field
- Min. 5 years' experience as Account Manager or sales and providing solutions based on customer needs
- Experienced in the field of marketing / customer relations at least 5 years
- Wide and deep experience in managing large / complex key accounts with multiple stakeholders
- Ability to use data to drive and influence decisions, leverage bolttech data science capabilities to improve sales performance or recommend changes in strategies
- Have good analytical skills in understanding the needs, satisfaction, customer segmentation models
- Good sense of P&L / Pricing / client’s commercial needs and data driven oriented
- Enjoy working in a fast-paced environment and be able to work effectively and cooperatively with internal stakeholders and other cross-border collaboration
- Excellent organizational skills with ability in problem-solving and negotiation
- Excellence in English verbal and written
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