Community Operations Specialist

2 weeks ago


Jakarta, Indonesia ByteDance Full time

**About ByteDance**:
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us
At ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for millions of users across all of our products. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at ByteDance.

**About Helo**:
Helo aims to be the go-to platform for people to find and share what's happening, discover interesting local content, and connect with diverse communities. The Helo app features a dedicated video channel with personalized content matched to your interests and offers easy-to-use tools or templates for creators to express themselves in their own way -- including text, video, memes, and more. Helo is available in Indonesia & Brazil.

**About the Team**: Creator Operation Team is responsible for all business related to the creator from end to end. This includes creators onboarding, maintenance, education, and identifying potential creators which could be our KOL. Creator Operation Team is also responsible for building a healthy community consisting of creators and helping them grow.

**Responsibilities**:

- Develop a comprehensive strategy to identify, onboard, and cultivate specifically targeted creators to become KOL on the platform.
- Implement educational strategies to ensure long-term engagement of onboarded creators.
- Collaborate with internal and cross-functional teams (content strategy, content operation, trending, marketing, communications, etc.) to drive strategic KOL growth in both activeness & content quality.
- Track, analyze and optimize the performance of KOL including community size, active rate, content quality, product adoption, video views and audience growth.
- Develop close relationships between you and your managed KOL.
- Bachelor's Degree or equivalent practical experience with strong English communication skills (both written and verbal).
- Minimum 5+ years in the industry related to category Gaming (Esports, Game Publishers) with deep understanding of the industry itself and extensive networks within that specific industry (key person, KOLs, etc).
- Outstanding skills of communication, presentation, and problem-solving, enjoys communication with users, and delivering daily support with a strong user-driven mindset.
- Strong attention to detail and ability to work independently. Can make decisions as an expert in community management by data and reasonable logical thinking.
- Able to work in a team and take the initiatives.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.



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