Microsoft Security Engineer

2 months ago

Jakarta, Indonesia NTT DATA Full time

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

The Application Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a support and monitoring managed service for clients' Packaged Application technologies such as ERP, Middleware and other business critical software environments.

This role proactively identifies, investigates, and resolves Application-based incidents, service requests and alerts. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions.

The Application Managed Services Engineer (L1) focuses on first-line support for standard and low complexity incidents and service requests to ensure the smooth operation and optimization of clients' Application infrastructure and services.

This role may also contribute to / support on project work as and when required.

**What you'll be doing**

**Key Responsibilities**:

- Monitors client Packaged Application technologies such as ERP, Middleware and other business critical software.
- Identifies problems and errors prior to or when they occur.
- Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
- Investigates first line incidents assigned and identifies the root cause of incidents and problems.
- Fulfils approved requests following agreed procedures.
- Provides telephonic or chat support to clients when required.
- Executes approved maintenance activities including patching and configuration changes.
- Follows the required handover procedures for shift changes to ensure service continuity.
- Reports and escalates incidents where necessary.
- Ensures the efficient and comprehensive resolutions of incidents and requests.
- Proactively identifies opportunities for work optimization.
- Updates existing knowledge articles or creates new ones.
- Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
- May also contribute to / support on project work as and when required.
- May work on implementing and delivering Disaster Recovery functions and tests.
- Performs any other related task as required.

**Knowledge and Attributes**:

- Ability to communicate and work across different cultures and social groups.
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in a pressurized environment.
- Ability to work hard and put in longer hours when it is necessary.
- Ability to adapt to changing circumstances.
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

**Academic Qualifications and Certifications**:

- Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).

**Required Experience**:

- 2 Years Experience in Active Directory, MS Exchange and Windows Servers.
- Experience as security engineer for Microsoft Products.
- Entry-level experience managing platforms including a combination of the following: Microsoft Products such as: Active Directory, Exchange, and Windows Servers.
- Basic knowledge of infrastructure and technology within the supported technical domain (Windows, AD, Exchange.).
- Microsoft Certification is a Plus.

**Workplace type**:
On-site Working

**About NTT DATA**

**Equal Opportunity Employer

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