Claim Investigator Supervisor

5 months ago


Jakarta, Indonesia FWD Insurance Full time

PT FWD Insurance Indonesia (“FWD Insurance”), a joint-venture insurance company and a part of FWD Group, previously known as PT Commonwealth Life, has successfully merged with PT FWD Life Indonesia (“FWD Life”) as of 1 December 2020 and will be known as FWD Insurance.

The merger of FWD Life and FWD Insurance has led to a more comprehensive range of products, including unit-linked insurance, individual & group term life insurance, individual & group personal accident insurance, and group medical insurance through technology driven-distributions such as agency, bancassurance, e-commerce, and corporate.

FWD Insurance is registered and supervised under Otoritas Jasa Keuangan (“OJK”).

FWD Insurance is a member of Indonesia Financial Services Alternative Dispute Resolution Center.

Claims investigator is responsible for collecting, gathering, and analysing all evidence to successfully investigate, differentiate, and sort fraud activities before claims of compensation by claimants are made.

The Person Accuntable to:
1. Conducting investigations on various suspicious insurance claims, which may also include claims that are suspected to have originated from fraud, criminal activities, falsified or false documents or unnecessary medical procedures. 2. Recording correct and accurate data and statements in reports.

3. Paying visits to the accident scene and investigating several circumstances

4. Examining and reviewing photographs, documents, and statements

5. Researching audio or video surveillance and carefully watching them for clues.

6. If needed testifying in court cases when a claimant is guilty and accused of fraud.

7. Giving feedback on all activities to the insurance organization for final determination

8. Examining a range or series of factual information during investigations, which may also include a claimant’s background Making arrangement for payments and any other required activities.


  • Claim Investigator

    6 months ago


    Jakarta, Indonesia Jasa Integritas Malaysia Sdn, Bhd Full time

    **Integrity Indonesia** is a foreign investment company that has operated for 22 years in Indonesia, and with established affiliates in Malaysia and Thailand. Our business is to provide services related to the Prevention, Detection, and Investigation of risk. As a rapidly expanding company with a robust business plan, Integrity Indonesia is looking for...


  • Jakarta, Indonesia Jasa Integritas Malaysia Sdn, Bhd Full time

    PT Integrity Indonesia is on the lookout for an **Analyst - Claim Investigation**, who will be responsible for carrying out online and offline market surveys, test purchases, and trademark-related investigations by conducting desktop searches and inquiries as well as coordinating with field researchers and other specialists. The position requires good...

  • Investigator

    5 months ago


    Jakarta, Indonesia Allianz Indonesia Full time

    | Customer Services & Claims | Professional | Non-Executive | Allianz Indonesia | Full-Time | Permanent - Monitoring SLA Investigation (Blind & Field Investigaton) - Conduct Field Investigation - Provide all reports related to investigation - Review investigation case before investigation process - Review investigation results & Approve based on authority...


  • Jakarta, Indonesia Allianz Indonesia Full time

    | Customer Services & Claims | Professional | Non-Executive | Allianz Indonesia | Full-Time | Permanent - Review Investigation Guideline, SOP and Working Instruction - Ensure the investigation claims process run according to the SOP - Conduct Field Investigation for the special case - Review investigation case before investigation process - Review...


  • Jakarta, Indonesia FWD Insurance Full time

    PT FWD Insurance Indonesia (“FWD Insurance”), a joint-venture insurance company and a part of FWD Group, previously known as PT Commonwealth Life, has successfully merged with PT FWD Life Indonesia (“FWD Life”) as of 1 December 2020 and will be known as FWD Insurance. The merger of FWD Life and FWD Insurance has led to a more comprehensive range of...

  • Claim Analyst

    6 months ago


    Jakarta, Indonesia FUSE Full time

    We are currently building the #1 Insurtech in Southeast Asia that helps people to reach insurance in the most efficient way. Therefore we need talent with great potential like you to join this growing organization, learning the right skills and also building great teams to reach our goals. **Responsibilities** - Providing advice and analyzing on a claim...

  • Claim Assesor

    5 months ago


    Jakarta, Indonesia AIA Full time

    At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And to get there, we need...


  • Jakarta, Indonesia Jasa Integritas Malaysia Sdn, Bhd Full time

    **Integrity Indonesia** is a foreign investment company that has operated for 22 years in Indonesia. Our business is to provide services related to the prevention, detection, and investigation of fraud. Our services include employment background screening, whistleblowing systems, mystery shopping services, due diligence, process serving, research & market...

  • Senior Executive

    5 months ago


    Jakarta, Indonesia Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...


  • Jakarta, Indonesia Cermati.com Full time

    Company Description Our team hailed from Silicon Valley Tech companies such as Google, Microsoft, LinkedIn and Sofi as well as Indonesian startups such as Doku, Touchten. We have graduates from well known universities such as Universitas Indonesia, ITB, Stanford, University of Washington, Cornell and many others. We are building a company with the same...

  • Fraud Investigator

    5 months ago


    Jakarta, Indonesia AwanTunai Full time

    Jakarta, DKI Jakarta Work Type: Full Time - Role & Responsibility: - Conduct objective, fair, thorough, unbiased and timely investigations into allegations of fraud, abuse committed by external & Internal against our company - Review and research evidence/documents to analyze the overall fact pattern of claim and synthesize data into a professional report...

  • Fraud Investigator

    6 months ago


    Jakarta, Indonesia AwanTunai Full time

    Role & Responsibility: - Conduct objective, fair, thorough, unbiased and timely investigations into allegations of fraud, abuse committed by external & Internal against our company - Review and research evidence/documents to analyze the overall fact pattern of claim and synthesize data into a professional report with recommendations - Prepare and coordinate...


  • Jakarta, Indonesia Cermati Fintech Group Full time

    **Job Description**: - Follow up on manual claim and SOP strictly, adjudicate claims according to benefit policies, and meet both financial/procedure accuracy and target on claims adjudication - Performed insurance claims assessment according to the actual situation - Review the approved claims to ensure the accuracy and made an adjustment as necessary -...


  • Jakarta, Indonesia HSBC Full time

    -Job Advert Details **Some careers shine brighter than others.** If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential. Global Risk is a thriving and expert risk management function supporting HSBC globally with all aspects of risk management. The team actively manages a varied and dynamic...

  • Gds Claims Analyst

    5 months ago


    Jakarta, Indonesia ATI Business Group Full time

    **Key Responsibilities**: - Conduct thorough investigations of claims payments from providers to clients within the GDS. - Analyze situations or data, requiring a review of various factors, and exercise judgment within defined procedures and practices. - Adhere to instructions and pre-established guidelines to perform assigned tasks accurately. - Ensure all...

  • Gds Claims Analyst

    5 months ago


    Jakarta, Indonesia ATI Business Group Full time

    ATI Business Group is a Global Business Process Management, Technology and Services Company. Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers. Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and...


  • Jakarta, Indonesia Allianz Indonesia Full time

    To manage and deliver superior end-to-end Claims Handling activities for respective LOB claims handling in a timely, efficient and effective manner - To manage, identify and improve the detection and prevention of fraudulent claims and all other functional areas - Performing active claims handling from notification until payment and closing of the files -...

  • Fraud Investigator

    6 days ago


    Jakarta, Indonesia Amar Bank Full time

    **Responsibilities**: - Investigate all cases that are escalated to Anti Fraud (Amar Bank Digital and Tunaiku Retail Circle) or categorized as a fraud signal assigned by the Anti Fraud Investigator Supervisor/ Team Leader. - Maintain productivity and quality according to daily targets according to patterns and alerts included in the Digital Banking. -...


  • Jakarta, Indonesia FUSE Full time

    We are currently building the #1 Insurtech in Southeast Asia that helps people to reach insurance in the most efficient way. Therefore we need talent with great potential like you to join this growing organization, learning the right skills and also building great teams to reach our goals. **Responsibilities** - Create the strategies for the efficiency on...


  • Jakarta, Indonesia Jasa Integritas Malaysia Sdn, Bhd Full time

    **Integrity Indonesia** is a foreign investment company that has operated for 21 years in Indonesia. Our business is to provide services related to the prevention, detection, and investigation of fraud. Our services include employment background screening, whistleblowing systems, mystery shopping services, due diligence, process serving, research & market...