Career Support Front Desk

1 week ago

Jakarta, Indonesia RevoU Full time

**About us**:
We have built a more effective alternative to traditional universities and vocational schools, rethinking how education should serve both students and employers' needs in Indonesia's booming digital economy.

Working hand in hand with industry leaders, top companies and learning scientists we develop the most effective programs to deliver the learning that today's job market needs. We obsess about our clients' & students' success and are relentlessly driven by the mission of unlocking human potential.

In the short span of two years, we have grown into a 100+ strong team and have already helped hundreds of students and dozens of companies to transform their careers & operations, with thousands more waiting to start their journey with us in the upcoming months.

**About the Role**:
**More specifically you will**:

- Become a trusted point of contact for students to understand their issues
- Manage student inquiries efficiently and escalate to the relevant internal stakeholders including Curriculum team, Mock Up team, Ops team, and Career Coach Coordinator (CCC).
- Maintain student engagement by providing prompt and high quality feedback for a better student experience
- Gather insights related to students and come up with improvement suggestions and initiativesBecome a trusted point of contact for students to understand their issues and facilitate solutions directly or via the relevant internal stakeholders including Curriculum team, Mock Up team, Ops team, and Career Coach Coordinator (CCC).
- Monitor our students' ticket dashboard and keep it as up to date as possible for better issue management & escalation

Education is a socio-economic escalator that can transform lives. If you seek a legacy of social impact, join us on the ground floor as a primary force to revolutionize education for millions of people The ability to identify, communicate, and resolve issues is important in all aspects of this role. As with any position, additional expectations exist. Some of these are, but are not limited to, adhering to normal working hours, meeting deadlines, following company policies as outlined by the SOP, communicating regularly with assigned supervisor and colleague, and staying focused on the assigned tasks. In this role, you will learn, use, and support RevoU Career Support and build your expertise in solving challenging students' problems. Your goal is to provide impeccable customer service quality so students continue to use our product year after year. If you thrive on problem-solving and providing a great customer experience, then this is the role for you

**Requirements**:
**Effective listening skills with a high level of empathy. **As a trusted contact for the students, you will handle various complicated issues from the students. We believe that half of the problem is solved when you listen actively. Going even further, we believe that good listening is not enough. You need to have a high level of empathy to understand them and provide the best customer experience for the students.

**Communication skills. **You will help guide our students to find solutions to their problems. Sometimes you need to deliver news that is hard to swallow and having great communication skills will help you to thrive. On the other hand, you will work with various different teams internally to solve the problem and you need to be communicative to ensure we come to the best solution available.

**Time management.** This job will require you to work on many different cases within a limited amount of time available. You need to be able to work independently and prioritize your daily tasks accordingly. You need to keep in mind that “the key is not in spending time but in investing it”

**Detail-oriented and process-driven. **1 of our cultural values is high standard and it has been the key to our success. You appreciate the importance of making sure that details are correct and accurate and enjoy it when things ‘are in their right place'. In short, you need to live the motto “the devil is in the details”. Ticking off your to-do list is one of the (many) little joys of your day

**A deep and genuine passion for supporting the career growth** and development of young talents and people looking to change their careers for the better. You will need to prove to us how you translated such passion into specific actions throughout your own career.

**Passionate about education** and obsessed about seeing our students succeed in their careers, as we are building a culture of people obsessively passionate about our mission and the impact we can have on the lives of hundreds and (soon) thousands of people around Indonesia.

**Benefits**:
Our first promise - the ride of a lifetime
- You will be joining the company in its most exciting phase, where things will move and change at a crazy pace and where the impact you will have on the overall business trajectory will be huge. You will witness the rapid scaling of our

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