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Front Desk Agent

1 month ago

Jakarta, Indonesia Mercure Jakarta Sabang Full time

**Job Description**:
Front Desk Agent

First impressions are everything As a Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:
Employee benefit card offering discounted rates at Accor worldwide

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:
Greet, check-in, respond to requests and settle accounts while providing exceptional service

Take initiative to add a personalized experience

Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Team work with team members to ensure guest satisfaction

Experienced and Share the simplicity of ALL Loyalty Program to the guest

Your experience and skills include:
Service focused personality is essential; experience is an asset

Prior experience working with Realta Rhapsody, Opera, Fols or a related system

Fluency in English ; additional languages are a plus

Your team and working environment:
Dynamic working environment

Friendly and supportive team

Defined developmental career path

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.