General Manager

4 weeks ago

Bandung, Indonesia Hilton Full time

General Manager - Hilton Bandung

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

**Property Overview**:
Hilton Bandung is a 186 room property located in Central Bandung, within 2 blocks of 23 Paskal Shopping Centre and Bandung station.

**Role Description**:
The
**General Manager**
is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

**1. **Champion Business Excellence**
- Drive the hotel's financial success and guest satisfaction by exceeding key performance indicators.
- Collaborate with Sales and Marketing to develop revenue generating strategies for the hotel
- Stay ahead of market trends and seize new opportunities

**2. Lead with Vision**:

- Inspire a culture of excellence by providing strong leadership to all team members.
- Monitor and develop team member performance, particularly the executive team and department heads
- Foster a workplace where every team member thrives and contributes to the property's collective goals

**3. Elevate Guest Experience**
- Manage operations with a keen eye for detail
- Monitor guest feedback and implement improvements as necessary to exceed guest expectations
- Deliver exceptional service to ensure every guest leaves with a desire to return

**4. Financial Stewardship**
- Develop and manage the hotel's budget, including revenue forecasting, expense control and capital expenditures
- Regularly evaluate and analyze our financial landscape and adjust course to meet and surpass our financial objectives

**5. Quality Assurance**
- Guarantee the highest standards of hotel upkeep, safety and guest satisfaction
- Conduct regular inspections to ensure compliance with quality and brand standard requirements
- Implement improvement initiatives to enhance overall guest experience and hotel reputation

**6. Owner Relations**
- Build strong rapport with hotel owners through proactive and on-going communication
- Serve as a primary liaison between hotel owners and corporate entities

**What are we looking for?**
- Prior experience as a full-service General Manager or Hotel Manager/ Director of Operations with commercial background
- Commercially savvy with proven experience in driving commercial returns and revenue
- Strong leadership and interpersonal skills with the ability to inspire and motivate a diverse team
- Outstanding communication and negotiation skills with a customer-first mindset
- Solid grasp of financial management principles and experience in budgeting and forecasting
- Dynamic, innovative and solutions-oriented

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

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