Head of Ground Operations
3 days ago
Head of Ground Operations
This position reports to the Chief Executive Officer.
Location: INDONESIA
CLIENT: AIR ASIA INDONESIA
**Responsibilities**:
A.The Head of Ground Operations shall be accountable to the Chief Executive Officer for the effective administration and overall management of IAA’s Ground Operations (Guest Services + Ramp) and Cargo Operations. The Head of Ground Operations shall also maintain the highest level of safety, security and service standards for ground and cargo operations.
B. Working closely with the rest of the operations management team, the Head of Ground Operations will ensure the effective management of ground operations including GTR Indonesia (iGTR) and to drive this area of the business forward in terms of strategy, influencing other areas of the business and supporting the overall success of IAA Ground Operations. This role includes, but is not limited to, the management of all Ground Operations performance, cost, and discipline.
**Duties**:
A. Driving the overall strategy for AOC operations in terms of safety, ground operations, staff welfare, overall efficiency and costs. The scope cover - check-in, special passenger, baggage, gate management, flight irregularities, baggage irregularities, ramp handling and GSE.
B. Responsible for monitoring and ensuring Ground Operations are conducted in accordance with applicable regulations and standards of AirAsia.
C. Ensure all regulatory requirements established by Directorate General of Civil Aviation (DGCA) are compiled with and ensure recommendations by DGCA are efficiently and effectively carried out.
D. Ensure that all key internal stakeholders from CEO, Group Head of Ground Operations and level down are kept fully informed and are suitably represented as required on all issues concerning ground operations. Lead and manage the airline’s Ground Operations at the nominated base(s) and to deliver targeted performance outcomes in all areas of safety, cost control and operational performance.
E. Ensure that Ground Operations comply with Acts and Regulations and safety standards at all times.
F. Manage cost in line with budget and deliver ever lower cost operational solutions and arrangements with the growth of the airline, archiving volume-based discounts. Identify all new opportunities for operational improvement and / or cost savings in the nominated area of responsibility.
G. Ensure scalable growth for the nominated base(s) in all areas including, but not limited to, the start-up of new operational locations, the increasing of base sizes, alternate and diversion arrangements and close management of any disruption.
H. Support the Ground Operations team in activities, as required.
I. To ensure Ground Operations and third-party ground handler staff comply with Cash Handling for Ground Operations SOP and Cashiering - Ancillary Income SOP from the Finance Department.
J. Has the authority and is responsible for the management and supervision of functions and activities within the scope of ground handling operations.
k. Has authority to make decisions up to Medium Risk Level to the safety and / or security of aircraft operations and shall consult the CEO for any High-Risk events according to AirAsia Indonesia SMS Manual.
L. To ensure the existence of the necessary facilities, workspace, equipment and supporting services, as well as work environment, to satisfy ground handling operational safety requirements.
M. To monitor Ground Operations including all airports and collaborate with all relevant authority to ensure smooth passenger handling flow.
N. To monitor Cargo operations in the warehouse and aircraft operations.
Requirement:
A. Minimum ten (10) years’ experience in ground operations and demonstrable experience in outsourced operational management.
B. Comprehensive knowledge of local Civil Aviation requirements and standardization, norms, guidance, criteria, system and procedures for air transportation.
C. Friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment.
D. Proficient in oral and written English and Bahasa.
E. Ability to maintain high confidentiality, tactfulness and discretion when dealing with people.
F. Well-developed interpersonal skills with the ability to relate to all levels, both inside and outside the organization.
G. A highly motivated individual with demonstrated capacity for hard work and responsibility.
H. Good analytical and problem-solving skills with the ability to think and Respond appropriately in difficult situations.
I. Leadership skills and an authoritative approach and worthy of respect among peers and management. j. Experience in a multicultural organization.
**Salary**: From Rp900,000,000 per month
Ability to commute/relocate:
- Jakarta: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Minimum ten (10) years’ experience in ground operations and
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