Search Operations Group Lead, Indonesia and

7 months ago

Jakarta, Indonesia TikTok Full time

Responsibilities
About TikTok
TikTok will be prioritizing applicants who have a current right to work in Indonesia, and do not require TikTok sponsorship of a visa.
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About Trust and Safety
About the team
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
Responsibilities
- Leading overall AI Data Service and Operations (ADSO) Search Operations team for Indonesia and overseas market (Philippines), responsible for overall project delivery & execution for all key pillars which includes Recommendation & Traffic, Model Data, Evaluation & Investigation, and E-Commerce.
- Responsible to drive policy, process & strategy localization, continuously drive in house & BPO quality management, providing data analysis & insights along with policy recommendations to ensure productivity, quality & efficiency goals can be met.
- Lead and manage resources in the team to accomplish operations and business goals by completing tasks as needed and maintaining the well-being of the team.
- Collaborate and work closely with cross-functional teams and stakeholders such as central team, product, research & development teams to drive overall business/project performance.

**Qualifications**:
Minimum Qualifications
- 2 years of professional experience as people manager or team management.
- Fluency in English. English will be utilized as the primary language for work in both markets.
- Knowledge of common data management/office software.
- Experience in designing and implementing strategic initiatives in the team, including post-implementation monitoring.
Preferred Qualifications
- Professional work experience in companies related to search engines, social media platforms, e-commerce, or other local apps.
- Possession of a Bachelor's degree or higher.
- An in-depth understanding of local culture and familiarity with the Internet usage habits of local users.
- Past experience in RCA (Root Cause Analysis) and Project Management.
- Demonstrate strong attention to detail, the ability to work independently, and possess good interpersonal skills.
- TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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