Search Operations Specialist, Evaluation and Investigation

7 days ago

Jakarta, Indonesia TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About Trust & Safety
About the Team
The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.
The T&S evaluation and investigation team, working closely with the search team, taking the evaluation standards as the baseline and principles, and manually evaluating the search query and the corresponding search results page to reflect the real user experience of the search function.
The team is committed to providing search and evaluation services for international products, with resource support provided by different countries around the world, and global members conduct evaluations according to unified guidelines. The evaluation scope covers multiple search sections, such as basic search experience, recommended search, search advertising, and search security. As a bridge for business communication domestically and abroad, the team is responsible for key nodes such as standard writing, training Q&A, report output, and human efficiency management to effectively promote the execution and implementation of projects.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
What would I be doing?
- Complete regular assessments relating to search quality in accordance with the evaluation of standard documents.
- Use side-by-side methods to complete daily strategy assessment of search quality in accordance with evaluation standard documents.
- Judging user search needs through various queries and tools, and sorting out the classification of requirements.
- Analyze the difference between search-type results such as goods, videos, hashtags, or users and rate the quality of these results based on policies.
- Provide ideal search results and feedback suggestions for policy improvement.
- While it is assumed the evaluator will focus on their area of expertise, there will be occasions in which he/she will work on projects outside this core area that could require other capabilities, such as using assessment methods flexibly to support related projects.

**Qualifications**:
**Minimum Qualifications**:

- Proficiency in English and Bahasa Indonesia (market language).
- 1 year of experience as a Content Specialist or Content Reviewer.

**Preferred Qualifications**:

- You have completed a Bachelor's degree or above.
- Experience in Search Evaluation.
- Knowledge about search engines, the best way to be engaged with TikTok, and familiarity with shopping apps, local apps, or internet companies.
- Excellent identifying problems, problem-solving skills, and learning abilities.
- In-depth understanding of local culture and familiarity with the Internet usage habits of local users.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
LI-Onsite

  • Online Investigator

    1 week ago

    Jakarta, Indonesia PT. Integrity Indonesia Full time

    **Main Purpose** Based in South Jakarta, Online Investigator develops and implements methodologies for collecting and analyzing data that is accessible in publicly available sources to support the objectives of our investigations. Tasks include safe collection and analysis of data, preservation and presentation of evidence, search for new tools and new...

  • Cyber Investigator

    1 week ago

    Jakarta, Indonesia PT. Integrity Indonesia Full time

    **Main Purpose** Based in South Jakarta, Cyber Investigator develops and implements methodologies for collecting and analyzing data that is accessible in publicly available sources to support the objectives of our investigations. Tasks include safe collection and analysis of data, preservation and presentation of evidence, search for new tools and new...

  • Claim Investigator

    6 days ago

    Jakarta, Indonesia Jasa Integritas Malaysia Sdn, Bhd Full time

    **Integrity Indonesia** is a foreign investment company that has operated for 22 years in Indonesia, and with established affiliates in Malaysia and Thailand. Our business is to provide services related to the Prevention, Detection, and Investigation of risk. As a rapidly expanding company with a robust business plan, Integrity Indonesia is looking for...

  • Search Operations Team Leader

    2 weeks ago

    Jakarta, Indonesia ByteDance Full time

    TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and...

  • Field Investigator

    1 week ago

    Jakarta, Indonesia PT. Integrity Indonesia Full time

    **Integrity Indonesia **is a foreign investment company that has operated in Indonesia for 20 years. The company is an affiliate of **Integrity Asia** which also has offices in Thailand and Malaysia. Our business is to provide services related to the prevention, detection and investigation of fraud. As a rapidly expanding company with a unique business,...

  • Open Source Intelligence

    1 week ago

    Jakarta, Indonesia PT. Integrity Indonesia Full time

    **Main Purpose** Based in South Jakarta, Open-source Intelligence Specialist (OSINT) develops and implements methodologies for collecting and analyzing data that is accessible in publicly available sources to support the objectives of our investigations. Tasks include safe collection and analysis of data, preservation and presentation of evidence, search...

  • Internal Audit Investigator

    1 day ago

    Jakarta, Indonesia AIA Full time

    FIND YOUR 'BETTER' AT AIA - We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us._ - We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can...

  • Evaluation Specialist

    2 days ago

    Jakarta, Indonesia IBTCI Full time

    About Us: International Business & Technical Consultants, Inc. (IBTCI), a U.S. based international development consulting company established in 1987, has worked in over 100 countries and implemented over 300 projects. IBTCI serves government agencies, private sector companies, and several donor agencies. IBTCI specializes in monitoring, evaluation,...

  • Law Enforcement Investigations and Analytics Specialist

    7 days ago

    Jakarta, Indonesia Tether Operations Limited Full time

    As a Law Enforcement Liaison and Blockchain Analytics Specialist, you will have a crucial role in connecting advanced blockchain technology with the efforts of law enforcement. Your expertise in blockchain analytics will be vital in decrypting complex virtual currency transactions, assisting in the discovery and prevention of financial crimes. This position...

  • Search Recommendation Specialist

    1 day ago

    Jakarta, Indonesia ByteDance Full time

    TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and...

  • Investigator

    5 days ago

    Jakarta, Indonesia Michelin Full time

    Investigator KEY EXPECTED ACHIEVEMENTS - The Group EP Orientations, Politics, Prescriptions, Priorities are communicated and they are understood by the EP community and from the operational managers - The level of compliance of the Country Michelin sites regarding the laws and regulations is under control and is continuously improved as expected by the...

  • Account Receivable Specialist

    7 days ago

    Jakarta, Indonesia Jasa Integritas Malaysia Sdn, Bhd Full time

    We are now searching for a **AR Specialist**, a detail-oriented accounting and tax professional to join our team in Finance and Accounting. The mission of the role of **AR Specialist** is to perform and ensure the proper recording of all accounting and financial data on a monthly and periodic basis; ensuring the preparation and recording of sales invoicing,...

  • Internet & Search Marketing Specialist

    7 days ago

    Jakarta, Indonesia DiKlikAja.com Full time

    **Internet & Search Marketing Specialist**: **Persyaratan**: - 1.Pria/Wanita, Maks 28 tahun. - 2.Minimum lulusan D3, Lulusan S1 lebih diutamakan. - 3.Berpengalaman setidaknya 2 tahun di bidang SEM / SEO. - 4.Sangat senang dengan analisa statistik dan angka. - 5.Menguasai dan mengerti tentang ROI dari SEM. - 6.Ahli menggunakan Google Adwords, Google...

  • Software Support Specialist

    3 weeks ago

    Jakarta, Indonesia KRISHAND Full time

    **KRISHAND**, a rapidly growing software development company based in Jakarta, has an immediate opening for **Software Support Specialist** to join its support team **NOTE: THIS IS NOT A HARDWARE SUPPORT POSITION.** The **Software Support Specialist** should have thorough knowledge of MS Office tools, Windows operating systems and general knowledge of...

  • Software Support Specialist

    2 weeks ago

    Jakarta, Indonesia KRISHAND Full time

    **KRISHAND**, a rapidly growing software development company based in Jakarta, has an immediate opening for **Software Support Specialist** to join its support team **NOTE: THIS IS NOT A HARDWARE SUPPORT POSITION.** The **Software Support Specialist** should have thorough knowledge of MS Office tools, Windows operating systems and general knowledge of...

  • Investigator - Jakarta - Bp

    1 week ago

    Jakarta, Indonesia PT. Integrity Indonesia Full time

    An Investigator is responsible in solving cases and acquiring information by interacting with external parties both overt and covert, conducting observation and surveillance and collecting supporting evidence. An Investigator must report in writing their activities and the results of their enquiries. **Responsibilities**: - Conducting preliminary research...

  • Product Operations, Search Ads Ai Data Service

    4 weeks ago

    Jakarta, Indonesia TikTok Full time

    Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of...

  • Vice President, Forensic Investigations and

    6 days ago

    Jakarta, Indonesia Kroll Full time

    Our professionals balance analytical skills, deep market insight and independence to deliver solid, defensible analysis and practical advice to our clients. As an organization, we value the diverse backgrounds and perspectives that enable us to think globally. We create transparency in an opaque world, and we encourage our people to do the same. That means...

  • Monitoring and Evaluation Specialist Tuberculosis

    7 days ago

    Jakarta, Indonesia University Research Co., LLC - Center for Human Services Full time

    **_Monitoring and Evaluation Specialist_** **_Tuberculosis Bilateral Activity in Tajikistan - Proposal_** **Hours**: Regular/Full-time **Salary**:Commensurate with required experience and qualifications **Reports to**: Chief of Party **Location**: Dushanbe, Tajikistan **University Research Co., LLC (URC)** Guided by a strong vision of equitable and...

  • Performance Marketing Specialist

    4 weeks ago

    Jakarta, Indonesia Kaliber Asia Pte. Ltd. Full time

    **WHO ARE WE?** Kaliber is a performance marketing agency & consultancy composed of passionate digital marketers that offer thought leadership, world-class strategy, and execution for our fast-growth clients. We take major pride in learning & development for our team, sharing over $500M in experience in digital advertising. Kaliber has a diverse portfolio...