Assistant Executive Housekeeper

3 months ago

Jakarta, Indonesia IBIS STYLES Full time

**Company Description**
ibis Styles Jakarta Tanah Abang, a trendy economy hotel with creative and playful design by Accor. Featuring 201 stylish rooms with free high speed WiFi, gym, kids playground, restaurant & bar and 8 meeting rooms with design concept which portray the hustling & bustling, energy, and colorful display of the area will create memorable sight and exciting experience for guests.
- Responsible for the entire operations, staffing and equipment of the Housekeeping Department.
- Delegates to and supervise all staff within the Department and assist them in preparing work schedules.
- Conforms to and enface policies & procedures and rules & regulations as laid down by ACCOR and the hotel in order to achieve the highest levels of uniformity and guest service.
- To be ready and responsible to perform any other duties as designated or required by Management from time to time.
- Directs and co-ordinates the activities of all Housekeeping personnel engaged in such activities as:

- Cleaning and maintaining the interior hotel premises.
- Storing and issuing hotel linen and uniforms.
- Ensures that all guestrooms, function room, public area, back of the house areas and their surroundings are conforming to the hotel standards of cleanliness, maintenance and orderliness.
- Inspects hotel rooms and premises regularly; ensures that furnishing, facilities and equipment are cleaned, repaired, maintained and replaced as necessary and informs Management of requirements; sees to it that deficiencies in work of personnel are corrected.
- Determines need for general cleaning, repairs and remodeling; schedules such work activities in coordination with Engineering and Front Office.
- Personnel according to established procedures, conducts training meetings to discuss problems and future plans, gives information and assignment, etc.
- Briefs Floor & Linen Supervisor on function, VIP arrivals and other events, which will necessitate additional or special preparations.
- Controls and sees to the adequacy of inventory of all necessary housekeeping materials, supplies and linen.
- Finalizes reports on periodic inventories of linen and uniforms; submits the same to Guest Service Manager.
- Coordinates with Front Office regarding room transfer, guest charge and other problems or requirements regarding guest accommodations and billing.
- Prepares Housekeepers report on room occupancy.
- Ensures the availability of linen and uniforms as required.
- Ensures the proper scheduling of personnel in order to meet all cleaning and service requirements daily.
- Approves and/or prepares maintenance orders, work orders, requisitions, reports on guest complaints and other inter-office memoranda.
- Prepares Housekeeping Annual Budgets.
- Performs duties common to all supervisors and other duties as may be assigned.
- Monitors and controls the activities for house and guest laundry.
- Oversees the daily movement of guest activities and be able to resolve any guest complaints.
- Handles and resolves all guest queries and complaints in an efficient manner and to establish an aim.
- Maintains relationship with all guest of the hotel. Through close supervision recommend improvements and changes to the operation of the Housekeeping Department especially creating service standard of the hotel.

**Qualifications**
- Has experience in the same position at least 2 years.
- Desire to progress within the Hospitality industry
- Sparkling personality, positive attitude and good communication skills

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