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Api Support

1 month ago

Jakarta, Indonesia WebBeds Full time

The WebBeds APAC Commercial Technology team is looking for a new colleague to join the team to support our growing WebBeds business in the Asia Pacific region.
- You will be supporting and assisting our clients in Asia Pacific to connect our hotel product to client's systems. Key activities will be to support the activities to onboard new API clients, maintain and support existing API clients.
- You will manage the activities around setting up, mapping and ongoing monitoring of our API client connections.
- You will need to work with technical and commercial teams fielding general questions, monitoring trends and performance, investigating issues and working to find answers and solutions to help support our APAC API clients in best possible way.
- You will be involved in all parts of our system, becoming an expert in the technicalities and workflows underpinning the end to end business processes from purchasing to selling and everything in between.

This role requires good communication skills and ability to discuss a broad range of IT topics both with a technical and non-technical audience.

**Experience, Skills and Qualification**
- Knowledge of API, XML, SOAP, REST or similar
- Self-motivated and able to work well under pressure
- Proven ability to operate and succeed in a fast paced environment with various competing priorities both independently and as part of a team
- Excellent written and verbal communication skills
- Fluency in English both written and spoken is a must
- Any technical experience in software development is a plus
- Ability to understand SQL queries is a plus
- Quick learner
- Might be needed to work from 14:00 to 23:00 Jakarta time, including weekends on a rotational basis.
- Proficiency in speaking and writing Mandarin would be considered a plus.

**Duties and Responsibilities**
- Being one of the experts of our system and API connectivity.
- Monitor, maintain and optimize API client integrations, and also being involved in API clients integration.
- Create and maintain documentation and knowledge base articles
- Diagnose, evaluate and resolve complex problem situations
- Work with IT / platform support team to resolve bugs.

**Key Measures**
- Success of API client integrations - timely implementation with a view to work on how to continually improve the efficiencies of onboarding new API clients
- Ability to resolve tickets in a timely and correct manner
- Resolution of reported incidents
- Customer Satisfaction
- Attitude towards customers and colleagues

**About WebBeds**
WebBeds is the fastest growing B2B player globally and the recent acquisitions of JacTravel and DOTW have cemented our place as the Number 2 B2B accommodation provider worldwide. We continue to build on that position, consistently reporting significant growth across all regions and in each geographical area, outgrowing the market.

Since WebBeds was launched in 2013, we have built a significant global B2B distribution network with staff in 30 countries selling to over 170 destination countries and through a portfolio of clients in more than 130 source markets worldwide.

**Job Types**: Full-time, Permanent

**Salary**: Rp6,000,000 - Rp8,000,000 per month

Application Question(s):

- Please state 1 Projects Related to API Support
- Do you speak Mandarin ?
- Are you willing to work from 14:00 -23:00 Jakarta Time, including weekends?

**Language**:

- English (required)