Software Support Engineer
9 hours ago
**The Software Support Engineer - JAVA / Oracle**
**The Role**
Syscon Justice Systems is seeking an Oracle and Java Software Support Engineer to strengthen their Support Operations department.
As a core member of the Support Operations group, the Software Support Engineer is entrusted to successfully deliver on key deliverables such as production bug triage, key enhancements, and data analysis of anomalies. Essentially, the Support Engineer provides ongoing production assistance through technical software support to our clients.
In addition to the timely and quality of software delivery for our clients, this role will also be responsible for providing process guidance and knowledge mentorship to all members of the organization. Additional responsibilities may be requested as the role evolves.
**Scope & Responsibilities**
- Working with other technically skilled staff on a multi-disciplinary team
- Working with a small, dedicated team on system architecture and high-level design
- Independent low-level design and coding of core product features and functionality
- Managing change control and product releases in conjunction with the QA team
- Supporting production integrations (mobile, web, kiosks. Phone, third party APIs, drivers, payment gateways, bank files) and production bugs/issues.
**Qualifications and Technology**
- Must have strong database design skills, Oracle Database, Java,.NET, and PL/SQL
- Must be able to write efficient, complex queries against vast data sets.
- Must have experience in both high-level (system) and low-level software design
- Must be able to independently design and code add-on features to the existing code base
- Must have experience developing and maintaining publicly published APIs
- Must have excellent written and verbal communication skills and use of MS Office
- Prefer experience using Git, AWS, Azure
- Prefer experience using Jira, Salesforce
- Prefer development experience with Java, C#, Oracle Forms, and HTML5
**Character**
- Openness to learn, adapt and improvise approach
- Open dialogue communicators who are solutions-focused
- Reliable, Responsible, and Respectful
- Humble and Ego-less approach to working with others
- Appreciate data and analytics
**Salary**: Rp1,000,000,000 - Rp1,700,000,000 per month
Application Question(s):
- What is your favourite type of exception handling, checked or unchecked exceptions?
**Experience**:
- Software development: 3 years (preferred)
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