Customer Service Coordinator

2 months ago


Tangerang, Indonesia Sinarmas Land Full time

**Job Descriptions**:

- Oversee daily customer service operations, ensuring excellent service standards and customer satisfaction.
- Dispatch and coordinate customer's complaint with relevant department for best solution.
- Monitor Customer's transaction which need action & resolution from others department based on SLA and Standard Operating Procedure (SOP).
- Generate regular reports on customer service performance metrics and provide insights for continuous improvement.

**Job Qualifications**:

- Minimum Bachelor's Degree in Communication, Management, Business Administration, or a related field.
- Minimum 2-3 years of working experience in customer service or a related field (e.g., hospitality).
- Minimum 1 year of experience in a supervisory or leadership role.
- Experience in the property industry, especially CR/TR, is highly preferable.
- English proficiency (written and oral), training and development.
- Strong interpersonal skills with a customer-oriented approach.
- Excellent communication, problem-solving, and team management abilities.
- Computer literate (Ms.Office).
- Willing to be placed in BSD City.



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